Staples Canada · Canada, · Remote
Details zum Jobangebot
Job Description
Some of what you will do:
The Reactivation Specialist engages accounts where spending has lapsed with the purpose of getting the customers back to frequently purchasing. Reactivation Specialists will aim to identify and address the cause of the lapse and work with customers over the phone to negotiate a ‘one-stop-shop’ solution with Staples Professional. This is a high velocity position that requires problem-solving skills to identify customer needs and roadblocks to purchasing. This role is part of a team and does not have assigned accounts.
Specifically, You Will
About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
Organization
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do:
The Reactivation Specialist engages accounts where spending has lapsed with the purpose of getting the customers back to frequently purchasing. Reactivation Specialists will aim to identify and address the cause of the lapse and work with customers over the phone to negotiate a ‘one-stop-shop’ solution with Staples Professional. This is a high velocity position that requires problem-solving skills to identify customer needs and roadblocks to purchasing. This role is part of a team and does not have assigned accounts.
Specifically, You Will
- Reactivating dormant accounts: 90%
- Follows a prioritized list of dormant accounts, meeting daily activity goals – outbound calls, live contacts, opportunities created and won accounts.
- Engages lapsed customers through phone or video call to win back lost customer. Uses individualized approach to reactivate each customer.
- Uses Professional Selling Skills (PSS) to identify the cause behind the customer lapsing and help address that cause.
- In some instances, reactivating the dormant customer will require developing a value-added proposition, and price proposal.
- Funneling opportunities: 10%
- Manages sales funnel and effectively identifies opportunities to forward to the Business Development team where appropriate.
- Communicates customer feedback to sales leader/sales teams.
- High school diploma or GED, Post secondary education preferred
- Self-starter and results-oriented
- Coachable and adaptable
- Proficient with MS Word, Outlook, Excel and PowerPoint
- Strong communication and teamwork skills; active listener
- Strong organization and time management skills
- Experience with sales budgets and track record of exceeding quota, activity metrics, KPIs
- Experience building customer relationships over the phone
- Experience with B2B sales processes
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
Organization
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
