About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and other people see about them online.

Although the notion of privacy isn’t new, privacy in an interconnected, digital world is much more difficult to navigate. When our founders Rob Shavell, Andrew Sudbury, and Eugene Kuznetsov got together in a small office in Cambridge, MA years ago and agreed that this was emerging as a major problem on the web, DeleteMe was born. Because the ways that third parties are collecting people’s information is constantly changing, DeleteMe has evolved to address these challenges for today and tomorrow.

Abine is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary

DeleteMe is seeking a highly skilled and experienced Senior Business Systems Analyst with expertise in SaaS Lead to Cash processes. As a Senior Business Systems Analyst, you will play a pivotal role in driving the success of our organization by leveraging your strong analytical, technical, and communication skills to enhance our Lead to Cash workflows and optimize our lead to cash processes.

In this role you will be responsible for working directly with business managers to develop an understanding of current and future business needs, requirements for managing their business areas and recommending and implementing business solutions that deliver the required business capabilities. This includes eliciting, analyzing, and evaluating current business practices, workflows and developing strategies to identify technology solutions needed to streamline and optimize business performance that positively impacts business ROI. You will act as the bridge between business leaders and users - and implement systems that provide the capabilities that will support lean and efficient operations and provide leadership with the visibility to manage and make proper business decisions effectively.

Responsibilities

• Lead and collaborate closely with key stakeholders, including business users, IT teams, project managers, and executives, to understand business objectives and translate them into actionable requirements and solutions
• Collaborate with cross-functional teams to analyze, design, and optimize Lead to Cash processes, including lead management, opportunity tracking, sales order management, billing, and revenue recognition
• Identifies, creates, and facilitates process design changes by conducting business and systems analysis and design at a complex level; focusing on quality improvement; data reliability; re-engineering processes and recommending elimination; integrating new systems and processes and partnering with business to ensure solutions provided meet long-term business strategies
• Identify areas for improvement and implement agile solutions to streamline and automate Lead to Cash workflows, reducing cycle times and improving overall efficiency
• Conduct thorough requirements gathering, process mapping, and gap analysis to identify opportunities for process enhancements and system integrations
• Provide recommendations and contribute to the development of best practices for our Go To Market Lead to Cash operations
• Conduct data analysis and data cleansing activities to ensure data integrity within Salesforce
• Lead and document system configurations, customizations, and integrations to facilitate knowledge transfer and maintain system documentation
• Understands best practice business analyst processes and uses the knowledge to develop consistent requirements management procedures and templates
• Enablement - provide for Salesforce and other applications - lead and facilitate user training sessions and provide ongoing support to end-users
• Performs other related duties as assigned
  
  
  

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, related field or work experience equivalent.5+ years' experience as Business Analyst or similar discipline with experience in project delivery in a software setting
• Proven experience as a Business Systems Analyst, with a focus on SAAS Lead to Cash processes and Salesforce processes with B2B and B2C subscription models
• Extensive knowledge of Lead to Cash processes, including lead management, opportunity tracking, subscription quoting, order management, billing, and revenue recognition for new business, expansion and renewals process
• Strong knowledge in Salesforce administration and configuration, including custom objects, fields, workflows, process builder, and reports/dashboards. Experience with Salesforce Lightning Experience is highly desirable
• Strong analytical skills with the ability to understand complex business requirements and translate them into documented functional specifications
• Excellent documentation and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
• Strong problem-solving skills with the ability to identify and resolve issues independently
• Proven ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment
• Experience troubleshooting issues, requirements gathering and solution design for enhancement requests, as well as implementing the solution via configuration, etc
• You have the ability to visualize the full scale of a project, and understand the potential roadblocks
• Strong supervisory and leadership skills
• Experience with Salesforce, Stripe, Netsuite, Hubspot and other Cloud apps that integrate with Salesforce
• Salesforce certifications are a plus
  
  
  

What We Offer:

Comprehensive health benefits

Flexible schedule

100% work from home

Generous 401k matching

Paid time off

12 company paid holidays

Fitness reimbursement

Birthday time off

Childcare expense reimbursement