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As part of the Global Business Consulting organization, Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers. This position of a Travel Program Specialist (TPS) within the TPM outsource practice line will be responsible for providing extensive travel operational and stakeholder management. The TPS is embedded within the client organization and responsible for the day-to-day operation and execution of the travel program and related projects, and includes the following activities:

What You’ll Do on a Typical Day :-

• Travel Operations and Management Support within the client organisation
• Handle traveler escalations and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)
• Drive the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organization.
• Support travel program onboarding and training activities related to new employees.
• Supports the implementation of any new travel tools and processes around traveler operations.
• Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA)
• Online Program Support
• Assesses travel policy rules and liaison with the online support teams (site reviews)
• Handles the direct relationship, administer configuration, and understand user navigational experiences.
• Provides site messaging recommendations based on program needs.
• Communicates product upgrades, functionality enhancements and issues.
• Shares best practices on validated online usage strategies, communications, and benchmark metrics.
• Provides an ongoing online educational support to travelers: communicating recommendations.
• Reporting & Data Analysis
• Researches, analyzes, and reports on travel work streams across the client organization.
• Participates in analysis of business requirements.
• Communications
• Coordinates and supports communications, progress, and standard methodologies in implementing tactical and operational travel management activities.
• Continuously updates travel information on client’s intranet and travel intranet sites, demonstrates traveler communication, mentorship, and support.
• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
• Research and resolve brought up online booking tool issues.
• Collaborate with clients and all AMEX GBT technology groups that support the online booking tools.
• Generate creative ideas to ensure product is used effectively.
• Capture and share standard methodologies across clients and segments.
• Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format.
• Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
  
  
  

What We’re Looking For :

• Min 5+ years’ experience in business travel
• Customer focused, a problem solver, who delivers positive results and solutions
• Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
• Excellent technical skills on travel related technology such as online booking systems and reporting tools.
• Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required.
• Strong communication skills, both written and verbal.
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
• Must be able to demonstrate measurable results.
• Previous experience working in a global environment is a plus.
• Highly organized and detail oriented.
• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus.
• Ability to prioritise multiple priorities and good time management skills.
• Ability to handle up and set expectations to handle workflow and encouraged ETAs.
  
  
  

Location

India - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
  
  
  

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!