Collection Specialist

Singapore

Location: Singapore ( Hybrid)

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

Working in the Credit Control team based in Singapore , this role will play a key part in ensuring that customer accounts are settled according to agreed terms and that any enquiries which may affect the customer’s ability to pay are understood and resolved for assigned customer base. In this role you will be responsible for your assigned customer base, ensuring that both Individual and Team KPI’s and Operational Objectives are met. Typical volumes across the team are circa 2400 customers

How you will make an impact:

• Maintain, Reconcile, and resolve Accounts Receivable assignment (considering complexity of diverse market conditions and methods of business for each different geographical customer location).
• Respond to customer inquiries and take appropriate actions.
• Resolve disputes in respect of Invoices / Statements sent to customers (including reconciling variances in payment deductions and credits issued).
• Ensuring payments are allocated on accounts and identifying any unallocated payments in collaboration with the Accounting Shared Service Centre.
• Review monthly statements to ascertain that they are correct and that problems are promptly detected and rectified.
• Ensure appropriate credit limits are set in conjunction with Wiley Global Credit Policy.
• Escalation within customer organization and / or to Wiley Management and Sales to resolve delinquent issues.
• Establishing Payment Schedules / Plans for financially distressed customers.
• Collaborate closely with multiple internal groups, such as Customer Service, Returns and Sales Departments, persuading necessary action be taken for issue resolution enabling payment and management of customers account.
• Ensuring Sarbanes Oxley (SOX) procedures are maintained & followed.
• Maintain the integrity of Credit & Collections Master Data.
  
  

What we look for:

• Previous experience working in Credit Management Department, preferably as a collection analyst.
• Basic Accounting Skills.
• Math GCSE.
• English GCSE.
• MS Office Proficient (Excel, Access, Word, PowerPoint and Outlook).
• Detail oriented and organized.
• Strong written and verbal communication.
• Ability to multi task in a fast paced environment, adaptable.