The Opportunity

The Customer Success Representative will be working with a technology leader in the market research specialising in online and digital methodologies. The company’s industry leading SaaS platform enables businesses to quickly and effectively access audiences and data for online market research and insights.

Candidates with high initiative and a hands-on/can-do approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative and superior results are rewarded.

What You Will Do

• Conduct research to quote projects market research projects, ensuring they are delivered successfully and on time
• Proactively identify potential problems early and supporting the customer to overcome issues
• Be a trusted advisor to the customer and build lasting relationships
• Perform consistently and successfully as measured by our operational and customer satisfaction metrics
• Respond to customer support requests

Qualifications

What We Are Looking For

• Proven ability to juggle multiple accounts and projects simultaneously with the help of a Customer Success Director
• Ability to work independently and be self-motivated with effective time management
• Strong team orientation and a warm personality to contribute to a dynamic group
• Proactive customer focus to build lasting relationships with colleagues and clients
• Capacity to multitask and absorb diverse information concurrently.
• Highest quality and ability in written and oral communications in English
• Excellent analytical skills, process orientated, and strong attention to detail
• Expert efficiency in Microsoft Outlook, Excel, Word and PowerPoint