Remote Retail Account Manager

InComm Payments  ·  Salzburg, Salzburg, Österreich · Remote

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When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .

About This Opportunity

As a fully remote Client Success Manager with our Retail team, you will be responsible for managing a portfolio of key retail partners in the DACH region (Austria, Germany, Switzerland). You will also be implementing marketing, promotional and category plans to ensure success. You will be responsible for each achieving targets set for sales, profit, margin, product launches as well as delivering new technology solutions and new merchant & product acquisitions. MUST be fluent in German and English. Must reside in Austria.

NOTE: This position can be home-based anywhere in the Austria. Daily work from our Salzburg office is NOT a requirement.


  • Proactively driving the growth of existing retail partners through product additions, category management, promotional planning and formal account management
  • Managing and reviewing the account P&L’s and developing plans to improve profitability in order to achieve targets
  • Proactively targeting potential new product and merchant/retail partners in line with overall company strategy and build new business pipeline to achieve new business revenue, margins and distribution targets
  • Create RFP/RFI submissions for new business opportunities and delivery proposals to external contacts at all levels
  • Commercial modeling for all proposed deals, interacting with head of international Finance and Business Unit Manager when required
  • Interaction with all key international resource functions to manage all projects through from end to end and ensure projects/launches are delivered along agreed time-lines
  • Regular and timely reporting and reviews of accounts, products and new business opportunities
  • Work in conjunction with the Marketing manager to produce effective promotions in channel and evaluate accordingly
  • Follow technical processes to ensure projects and products are launched in a timely manner
  • Constantly strive to improve process and efficiencies in conjunction with your line management
  • Understand and work toward formal project management systems when delivering technical project based work


  • 3 or more years’ experience in Account Management.or B2B Client Relations or similar role
  • Proactive hunter of new business & opportunities who thrives on success and can inspire a team to achieve success
  • Experience of P&L management & responsibility a benefit
  • Highly organized with acute attention to detail, exceptional business skills and ability to manage several projects & tasks simultaneously
  • Proven track record of assessing, implementing & refining account plans – examples required
  • Willingness to take ownership and ability to drive projects from end to end
  • Ability to work equally well independently or part of a team and able prioritise tasks
  • Sociable and gregarious and able to quickly build valuable relationships both internally and with business partners
  • Confident communicator with excellent negotiation skills and ability to interact any level
  • Highly proficient presentation and commercial modeling skills
  • Highly proficient with Microsoft Office (Word, PowerPoint, Excel, Project)
  • Must be fluent in both German and English

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

  • This position is eligible for the Employee Referral Bonus Program-Tier 3
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