Senior Director, Client Partnerships chez Wildfire

Description

Compensation: $120-140k + Bonus + Equity

Location: US East or Central

Reports to: CEO

Direct reports: Campaign Director

About Wildfire

Wildfire is the leading brand engagement solution for Discord communities – the place where Gen Z lives, plays, and connects. We build campaigns that combine:

• The scale and reporting of media
• The authenticity of influencer marketing
• Community-first creative
• Proprietary insight and analytics
• Clear commercial outcomes, with average brand lift between 11–50%

We’re small, fast, and growing aggressively. If you want to shape the client org of a high-momentum startup and build something that scales, this is the moment to join.

The Role

We’re hiring a Senior Director, Client Partnerships to be the operational and strategic backbone of our client relationships. You’ll own the full lifecycle from handover from sales, execution, delivery, reporting, and growth.

This is the person who ensures campaigns not only work, but work brilliantly.

You will:

• Lead client strategy across major brands
• Own post-sale success: onboarding, delivery oversight, reporting, renewals, and upsells
• Partner tightly with our Campaign Director to ensure flawless execution
• Elevate quality, insight, and commercial outcomes across all accounts
• Build the foundations of a scalable client org as we grow in the US

This role is for someone who is both strategic and hands-on.

Key Responsibilities

Client Leadership (60%)

• Own senior relationships across gaming, entertainment, and consumer brand clients
• Lead campaign scoping, briefing, onboarding, and strategic direction
• Be the single point of clarity for clients throughout the campaign lifecycle
• Translate client objectives into actionable briefs for the Campaign Director
• Own renewals, upsells, and long-term account growth
• Ensure reporting tells a story, drives insight, and supports commercial expansion
• Support Sales with pre-sale input (feasibility, creative, pricing rationale, targeting advice)

Delivery Oversight & Quality (30%)

• Provide strategic direction and expectations for delivery
• Push the boundaries of creative strategy on Discord
• Review and approve content strategy, positioning, and narrative
• Ensure deliverables meet client expectations and feel community-native
• Step in as escalation point for delivery issues, client concerns, or scope risks
• Work closely with the Campaign Director to maintain high standards and predictable delivery

Leadership & Collaboration (10%)

• Manage and develop the Campaign Director
• Set performance standards across reporting, insights, and client comms
• Work with Sales on pricing, packaging, and GTM feedback
• Partner with Product/Tech to inform Spark improvements based on client needs
• Collaborate with Operations on capacity planning and process optimisation

Why This Role Is Exciting

• Own some of the most valuable client relationships in gaming
• Build the client servicing blueprint of a scaling startup
• High autonomy, high impact, low bureaucracy
• Clear path to VP
• Work with a globally distributed, knowledgable, and ambitious team
• Influence product, process, and creative direction across the company

Why This Role Might Not Be For You

• You prefer a pure 9–5 or a highly structured corporate environment
• You don’t enjoy leading multiple clients at once
• You need others to define the plan for you
• You avoid fast-moving decisions
• You need 100% of the information before making decisions or taking action

Requirements

• 10+ years account management experience with most in gaming creator/influencer marketing
• Experience leading multi-workstream, multi-month campaigns end-to-end
• Strong commercial instincts (renewals, upsells, margins)
• Confident client operator with exceptional written and verbal communication
• Experience overseeing junior delivery teams (directly or via a manager)
• Comfortable in a fast-moving, async-first startup environment
• Strong creative intuition and understanding of community-first marketing
• Gaming/entertainment background; Discord familiarity a plus

Benefits

• Regular game nights
• Annual (or more) offsites, with the last one in Costa Rica 🏖️
• Health Care Plan (Medical, Dental, Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary, AD&D)
• Paid Time Off (Vacation, Sick, Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Stock Option Plan