Desktop Technician (Managed IT) chez Single Digits Inc

Description

At Single Digits, we deliver premier connectivity solutions to multifamily, hospitality, and commercial properties across North America. Behind every successful deployment is a team of talented professionals who keep our people and systems connected, secure, and supported. That’s where you come in.

We’re seeking a Desktop Technician to join our Charlotte, NC office. This is an exciting opportunity for someone who thrives on solving problems, providing top-notch support, and ensuring employees have the tools they need to succeed. You’ll play a hands-on role supporting our workforce, working directly with team members across the organization to keep technology running seamlessly.

What You’ll Do

• Serve as the first point of contact for all desktop support issues (hardware, software, and connectivity).
• Troubleshoot and resolve end-user technical problems in person, over the phone, or via remote access tools.
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices.
• Assist with user account management, permissions, and access controls.
• Support company-wide rollouts of new systems and applications.
• Collaborate with IT leadership to improve systems, processes, and end-user training.
• Document issues and solutions to help build a knowledge base for the team.

Requirements

 What We’re Looking For

• 2+ years of IT desktop support experience (or equivalent education/training).
• Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications.
• Familiarity with networking basics (IP, DNS, VPN, Wi-Fi troubleshooting).
• Excellent communication and customer service skills – you enjoy helping people succeed!
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• A proactive, team-oriented mindset with a drive to learn and grow.

Why Join Us?

• Be part of a fast-growing technology company making a real impact in connectivity.
• Work in a collaborative environment where your ideas and solutions are valued.
• Opportunities for professional development as we continue to expand our operations.
• Competitive pay, benefits, and the chance to work alongside passionate colleagues.

If you’re ready to bring your IT expertise to a team that values innovation, problem-solving, and customer focus, we’d love to hear from you! Apply today and help us keep Single Digits connected.