Experience Range: With at least 8+ years of hands-on experience in Salesforce Service Cloud and related modules, including leadership in solution design and deployment Key Responsibilities:
Drive the design and implementation of scalable Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and Marketing Cloud to meet organizational goals
Lead customization and configuration efforts on Salesforce platforms, utilizing Apex Triggers, Classes, Visual Force, Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards
Develop and manage integrations with Salesforce APIs, leveraging REST/SOAP, OAuth, Single Sign-On (SSO), and JWT authentication for seamless connectivity
Optimize Salesforce Object Model usage and enforce Governor Limits to ensure high performance and scalability
Oversee deployment processes using CI/CD pipelines and version control systems, including Copado, Gearset, Jenkins, Bitbucket Pipelines, and Git
Utilize Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages to streamline development and deployment workflows
Collaborate with cross-functional teams in an Agile/Scrum environment to deliver high-quality Salesforce solutions and manage multiple projects
Troubleshoot and resolve complex technical issues within the Salesforce ecosystem, ensuring robust and reliable operations
Required Skills:
Salesforce Service Cloud expertise, including Field Service, Case Management, Self Service, and Digital Engagement
Salesforce Sales Cloud proficiency, with experience in Territory Planning
Apex Triggers, Classes, and Visual Force development
Salesforce configuration: Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, Dashboards
Integration with Salesforce APIs (REST/SOAP, OAuth, SSO, JWT authentication)
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