Service Manager at Chelsea Hospitality Group

Description

Chelsea Hospitality Group

At Chelsea Hospitality Group we imagine and launch bold, community-centered hospitality concepts that bring people together in powerful, purposeful ways. From restaurants to cultural hubs to organizational and community experiences everything we create is designed to spark connections, inspire belonging, and reimagine what hospitality can do for people, places, and communities.

Our Family
Part of the Dartcor Enterprises Ecosystem.  Chelsea Hospitality Group is proud to be part of the Dartcor Enterprises family—a purpose-led organization redefining hospitality as a force for connection, culture, and community. Alongside our sister brands, Dartcor Hospitality and Ōme Caterers, we’re part of a broader ecosystem that brings hospitality to life across workplace, event, and dining experiences.

Together, we’re reimagining what hospitality can do—for people, for places, and for the future.

Position Overview

 This is an incredible opportunity to join our team and shape the service experience that brings our food and beverage program to life. As the Service Manager of the marquee restaurant, you are a key business leader at the heart of our operation, setting the stage for exceptional hospitality and operational excellence. You'll work hand-in-hand with the restaurant's leadership team with a primary focus on front-of-house service and staff. The expectations of this position are to not only meet but exceed our goals, ensuring every decision aligns with the mission, vision, and core values of Chelsea Hospitality Group. You bring strong leadership, a warm and competitive spirit, and an unyielding passion for hospitality. Your purpose is to build a championship team and create an environment where guests and team members feel genuinely cared for and valued.

Requirements

 What You'll Do:

• Manage the Point of Sale System: Oversee the POS system, menu, and payments.
• Ensure Quality: Maintain high standards in service, preparation, and presentation.
• Inventory: Maintain stock, notify team of ordering needs, and receive deliveries in a timely manner.
• Ongoing Training: Interview, train, and manage the service team, ensuring that all staff are properly trained in responsible alcohol service and compliant with legal requirements.
• Financial Management: Monitor product mix, labor, and financial targets, adjusting strategies accordingly.
• Inspire Memorable Hospitality: Lead your team in creating meaningful, memorable experiences for our guests, while fostering a culture where hospitality is at the heart of everything we do.
• Stay Guest-Focused: Work closely with your management team to stay connected to guest feedback. Seek out every opportunity to enhance the guest experience and build a community of loyal regulars.
• Nurture Your Team: Provide ongoing feedback that inspires your team to reach new heights of performance and excellence. You'll cultivate a group of hospitality professionals who are dedicated to making every guest feel special.
• Partner with the Kitchen: Build a strong, collaborative relationship with the Executive Chef and kitchen team, ensuring alignment on all business goals and initiatives. When the front and back of the house are in sync, magic happens.
• Champion Growth and Development: Mentor and guide your team members, helping them see and reach their potential. You'll create clear pathways for growth that allow everyone to thrive.
• Balance Operational Excellence: Juggle daily operations and strategic responsibilities with grace, making decisions that benefit both the immediate needs and long-term success of the business.
• Establish Clear Systems: Create an environment where roles, goals, and resources are clear. You'll ensure that systems and processes are efficient, accessible, and set your team up for success.
• Foster Relationships: Build and maintain trusting relationships with other Chelsea Hospitality Group leaders. By sharing best practices and supporting one another, we all win.

What We Need From You:

• Leadership experience in restaurants and hospitality.
• Proficient knowledge of systems and processes in restaurant management.
• Strong business and financial acumen.
• English fluency and Spanish knowledge preferred.
• Ability to stand for extended periods, lift heavy objects (up to 50 lbs), and work in a fast-paced restaurant environment.

Benefits

What You'll Get From Us:

• Comprehensive Medical, Dental, Life and Vision insurance
• 401(k) to help you invest in your future
• Paid time off to help support your life outside of work
• Work alongside collaborative team members who support CHG's core values and are eager to be a part of CHG's founding operation.
• Salary Range: 70,000