Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others
About the Role
We're looking for an IT Support Specialist who thrives at the intersection of security, compliance, and seamless employee experience. You'll own the systems and processes that keep our team productive and our environment secure, from the moment a new hire's MacBook is provisioned to the day a device is retired. You'll be a key player in maintaining our compliance posture while ensuring our tools and infrastructure scale with the company.
This is an in-office role.
What You’ll Work On:
Device Lifecycle Management: Own end-to-end Mac device management using Kandji. You will be responsible for provisioning, enrollment, configuration, patch management, and secure decommissioning to ensure every device meets security baselines from day one.
Employee Lifecycle: Design and manage onboarding and offboarding workflows, including automated provisioning and deprovisioning of access through Okta so no access lingers when employees transition.
Identity & Access Management: Administer Okta SSO, MFA, and lifecycle policies, partnering with HR and Security to enforce least-privilege access controls across SaaS applications and internal systems.
IT & Network Security: Manage and maintain Palo Alto Networks firewalls and security policies, monitoring for threats, tuning rules, and upholding network segmentation standards.
Compliance & Security: Support SOC 2 or similar audits by maintaining accurate asset inventories, access logs, and evidence of policy enforcement — identifying gaps and driving remediation.
AV Support: Manage and maintain conference room audio/visual systems, ensuring reliable video conferencing and collaboration tooling across office environments. Troubleshoot issues quickly and own the relationship with AV vendors and hardware.
Tooling & Automation: Continuously improve IT workflows through scripting and automation, reducing manual toil and increasing reliability across device and identity management pipelines.
You Have:
3–5+ years of IT operations experience in a Mac-first environment
Hands-on expertise with Atlassian, Kandji, Okta, and Palo Alto Networks
Strong understanding of employee lifecycle processes and their security implications
Experience supporting compliance frameworks (SOC 2, ISO 27001, or similar)
Comfortable writing shell scripts or Python to automate repetitive tasks
Startup or high-growth experience a plus — you're used to building, not just maintaining
You take ownership, communicate proactively, and treat internal employees as customers
Additional Information
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Role: IT Operations Specialist Level: IC3 Location: San Francisco, CA Base Salary Range: $110,000 - $140,000 OTE + Equity + Benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.
These cookies are necessary for the website to function and cannot be turned off in our systems. You can set your browser to block these cookies, but then some parts of the website might not work.
Security
User experience
Target group oriented cookies
These cookies are set through our website by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertising elsewhere.
Google Analytics
Google Ads
We use cookies
🍪
Our website uses cookies and similar technologies to personalize content, optimize the user experience and to indvidualize and evaluate advertising. By clicking Okay or activating an option in the cookie settings, you agree to this.
The best remote jobs via email
Join 5'000+ people getting weekly alerts with remote jobs!
