Treasury Client Service Specialist at Bank of America

Treasury Client Service Specialist

Bromley, United Kingdom

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Job Description:

Job Title: Treasury Client Service Specialist

Corporate Title: Officer

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

We are seeking a Treasury Client Service Specialist to join an established team in Bromley, supporting multinational commercial, large corporate and financial institution clients across EMEA.

This client-facing role involves working with internal business and support partners to deliver day-to-day banking, cash management and treasury services. It would suit someone with experience in cash management, treasury servicing or financial services client support who is looking to develop a career in wholesale banking.

The role offers exposure to financial products, cross-functional teams and specialist development within a growing client service function.

Key Responsibilities:

• Support clients with treasury, cash management and banking service enquiries, providing clear and timely updates.

• Collaborate with colleagues across Client Service, Sales, Product, Operations, Technical Support and Fulfilment to deliver a consistent client experience.

• Coordinate internal activity throughout the enquiry lifecycle to support accurate, effective and timely outcomes.

• Develop client relationships through regular communication and an understanding of each client’s business, priorities and operating model.

• Identify opportunities to improve service delivery, reduce operational friction and encourage effective use of self-service channels.

• Contribute to client meetings and service reviews by sharing relevant insights and supporting continuous improvement.

• Adapt the service approach to meet client needs and support positive client satisfaction outcomes.

• Resolve issues professionally and escalate concerns where there may be an impact to client experience, risk or delivery timelines.

• Use product, operational and industry knowledge to support client servicing and risk management.

What we are looking for:

• Experience in a client service, client support or client-facing role.

• Background in financial services, investment banking or another regulated environment.

• Understanding of cash management, treasury products, payment processes and/or clearing systems.

• Commitment to continuous improvement and contributing to a culture of service excellence.

• Ability and willingness to travel for client meetings, where required.

• Clear written and verbal communication skills with the ability to engage effectively with clients and internal stakeholders.

• Problem-solving, prioritisation and stakeholder management skills, with the ability to support timely client outcomes.

Skills that will help:

• Fluency in a major European language in addition to English, including written and spoken proficiency.

Benefits of working at Bank of America, UK:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.