Director, Integration Strategy at MealSuite

Description

About MealSuite 

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role 

MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth. 

The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX. 

What You’ll Do 

Integration Team Leadership (15%) 

• Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards 

• Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments 

• Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team 

• Establish career development pathways and succession planning for team members 

Integrations GTM Strategy & Messaging (20%) 

• Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement 

• Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions 

• Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales 

• Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions 

• Leverage AI in messaging and tooling to support the GTM motion 

Cross-Functional Alignment (15%) 

• Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle 

• Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders 

• Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations 

• Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap 

Technical Leadership & Engineering Partnership (15%) 

• Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed 

• Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria 

• Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines 

• Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch 

• Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring 

Integration Delivery & Partner Management (15%) 

• Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments 

• Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides 

• Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists 

• Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible 

Operations, Enablement & Governance (20%) 

• Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale 

• Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths 

• Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization 

• Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts 

• Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness 

What You Bring 

Required 

• 7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services 

• 5+ years of people management with a proven track record of developing technical or cross-functional teams 

• 3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning 

• 3+ years monitoring integration platforms and data flows for SLA compliance 

• 3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility 

• 3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning 

• Strong working knowledge of integration platforms such as Mirth Connect 

• Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12) 

• Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation 

• Knowledge of API platform operations 

• Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders 

• Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments 

• Security-minded with a strong focus on compliance and data protection 

Nice to Have 

• Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange 

• Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi) 

• Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible) 

• Scripting experience in Python or Bash for automation 

• Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation 

In Your First Year 

• Evaluate the MIRTH system and research alternatives (0–6 months) 

• Assess the current SFTP system and recommend alternatives (0–6 months) 

• Help implement and maintain integration monitoring infrastructure (0–6 months) 

Compensation 

$140,000–$170,000 CAD per year  |  $150,000–$180,000 USD per year 

This role is based onsite in our Cambridge or Dallas office. Some travel (approximately 10%) is required. 

Why You’ll Love Working Here 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance. 

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave. 

• Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 

• Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 

• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow! 

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers. 

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. 

This is a current vacancy, and we are actively hiring for this position.