- Office in Monterrey
Company Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.
Job Description
In this role, your day-to-day activities will include:
Monitoring ServiceNow incident queues for your assigned functional areas
Performing initial evaluation and triage of support tickets
Communicating directly with impacted users to understand reported issues
Analyzing issues and determining the appropriate path to resolution
Performing SAP configuration changes as needed to resolve break/fix issues
Coordinating with technical teams when development or cross-functional support is required
Working with business users to validate solutions and capture test evidence
Documenting analysis, actions taken, and resolution details in accordance with support processes
Qualifications
BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
5 to 8 years of experience in an SAP-related IT role
Exposure to S/4HANA and ECC is preferred
Experience with NACE output determination, BRF+ and PPF
Experience with ALE / IDOC inbound and outbound integration
Experience with modern event-based, SAP API integration is preferred
Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules
Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
Knowledge/Skills/Competencies
Excellent written and verbal communication skills in English
Strong knowledge of SAP logistics processes and concepts, including delivery creation, route determination, shipping point determination, batch management, directed picking, directed putaway, shipment creation, shipment cost documents, freight orders, freight settlement and post goods issue.
Strong knowledge of SAP configuration nodes related to warehousing, logistics and transportation management process areas
Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
Strong analytical and problem-solving skills
Ability to work effectively with business users, technical teams, and cross-functional stakeholders
Ability to manage multiple support issues and priorities in a fast-paced environment
Self-starter with a proactive mindset and strong attention to detail.
Additional Information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
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