Sales & Operations Assistant, Soho Home at Soho House & Co.

The Role...

The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.

Key Responsibilities..

• Responsible for the full administration support of the Wholesale and Clearance channels.
• Own and master all internal order systems and be the go-to person for related operational requests.
• Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
• Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
• Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
• Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
• Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
• Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
• Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
• Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
• Build positive working relationships with customer counterparts and internal stakeholders.
• Own the product upload on marketplace platforms.
• Support the coordination and execution of sample sales and off-price B2C activities.
• Maintain accurate sales records, documentation and reporting across all systems.

Skills & Experience

• Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Excellent administrative and coordination capabilities.
• Proactive and solutions-oriented mindset.
• Strong Excel and reporting skills.
• Ability to work collaboratively across multiple departments in a fast-paced environment.
• Customer-focused with a professional and positive approach