German Speaking Customer Support For Booking.com - Paid Relocation To Athens at Mercier Consultancy Group
Mercier Consultancy Group · Switzerland · Remote
Description
Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.
Key Responsibilities
- Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat.
- Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.
- Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.
- Document all customer interactions thoroughly in the CRM system.
- Collaborate with Booking.com teams and internal departments to resolve complex issues.
- Stay updated on Booking.com policies, products, and industry trends to provide informed support.
Requirements
- Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
- No experience needed, but willingness to learn!
- Strong communication and problem-solving skills with a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM systems and customer service software is beneficial.
- Willingness to relocate to Athens, Greece, with paid relocation support provided.
- Positive attitude and commitment to delivering outstanding service.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully paid training
- Airport Pick-Up
- 2 Extra Salaries Per Year
- Health Insurance
- Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
- And many other benefits!
