German Speaking Customer Service - Social Media | Work and Live In Greece na Mercier Consultancy Group

Description

Mercier Consultancy is excited to offer an exceptional opportunity for German Speaking Customer Service Representatives specializing in Social Media support. This role presents a unique and exciting chance to not only advance your career but also to immerse yourself in the vibrant culture and stunning landscapes of Greece.

As a representative, you will be actively engaging with customers and users through various social media platforms, ensuring that their concerns, inquiries, and feedback are addressed promptly and effectively. Ideal candidates will demonstrate a genuine passion for social media, a deep commitment to customer engagement, and a strong dedication to providing top-tier support in the German language.

Key Responsibilities

• Respond to customer inquiries and issues related to relevant social media platform.
• Monitor social media platforms for customer feedback, complaints, and trends.
• Provide accurate information about products, services, and company policies.
• Engage with users to build positive brand awareness and foster community engagement.
• Document interactions and escalate complex issues to relevant departments when necessary.
• Collaborate with marketing and social media teams to align communication strategies.

Requirements

• Exceptional fluency in German (both written and spoken) is essential.
• A minimum of B2 in English is required.
• Experience in customer service or community management, preferably within social media.
• Strong communication skills and the ability to handle inquiries tactfully and professionally.
• Familiarity with major social media platforms and social media management tools.
• Capability to multitask and manage concurrent conversations efficiently.
• Proactive attitude and ability to work independently in a fast-paced environment.
• Willingness to relocate to Greece and work flexible hours, including possible evenings and weekends.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Bonus
• 2 Extra Salaries Per Year
• Health Insurance
• And Much More...