Description
General Information:
Job Title: WMS Consultant – MAWM
Location: Seattle, WA, United States (Remote)
Job Type: Full-Time
Travel Expectations: Up to 50% travel, based on customer requirements.
Reporting Line: Co-Founder & COO
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
We are seeking a highly experienced Warehouse Management Systems (WMS) Consultant with deep expertise in Manhattan Active WMS to lead and support a large-scale WMS transformation across our distribution network. This role is both strategic and hands-on, requiring strong technical, functional, and leadership capabilities. You will be responsible for designing, configuring, testing, and deploying Manhattan Active WMS solutions, while also serving as a key consultant between business operations and engineering.
Key Responsibilities:
- Lead full-cycle implementations of Manhattan Active WMS across multiple distribution centers.
- Configure and design WMS processes tailored to business needs, including Receiving, Pick, Pack, and Ship workflows.
- Collaborate with stakeholders to gather and document requirements, define system design, and ensure alignment with operational goals.
- Conduct ongoing analysis of supply chain processes to identify opportunities for improvement.
- Create detailed documentation including process flows, use cases, business rules, and system design artifacts.
- Manage project timelines, deliverables, budgets, and performance metrics.
- Support testing strategies and validate functional changes in WMS.
- Provide insights and recommendations to stakeholders on WMS strategy and execution.
Required Skills & Experience:
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent work experience.
- 8+ years of consulting experience in Supply Chain for Retail, or Consumer Goods industries.
- Minimum of 2 full-cycle implementations of Manhattan Active WMS.
- Strong hands-on experience with Manhattan Active WMS and configuration.
- Experience with Manhattan Proactive Extension development.
- Strong working knowledge of standard warehouse processes – receiving, putaway, cross dock, pick/pack and shipping.
- Familiarity with JSON and Postman for API testing and integration.
- Experience with Configuration Director and managing multi-configuration environments.
- Proficiency in Agile methodologies and project execution.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Strong analytical, problem-solving, and troubleshooting capabilities.
Preferred Qualifications:
- Experience with system integration technologies and cloud platforms such as Google Cloud Platform (GCP) and AWS.
- Experience with integration between WMS and business ERP systems.
- Knowledge of distribution center transportation and logistics.
- Experience with Manhattan SCI reporting and analytics tools.
What Success Looks Like in the First 90 Days:
30 Days In
- Gain a clear understanding of the client environment, current WMS setup, and ongoing project scope.
- Familiarize yourself with Manhattan Active WMS configurations, integrations, and key workflows (receiving, putaway, picking, packing, shipping).
- Build strong working relationships with stakeholders across business, operations, and engineering teams.
- Review existing documentation, configurations, and open issues to identify key gaps and improvement opportunities.
- Contribute to initial discussions around requirements, system design, and testing strategies.
60 Days In
- Drive solution design and participate in configuration and integration planning.
- Lead workshops and design sessions with stakeholders.
- Identify risks, gaps, and optimization opportunities in processes and systems.
- Support SIT/UAT planning and execution readiness.
- Demonstrate progress in implementation milestones and solution alignment.
90 Days In
- Independently manage end‑to‑end deliverables for assigned areas within the WMS implementation.
- Successfully support or lead go‑live readiness and deployment activities, ensuring a smooth transition to production.
- Provide strategic input on WMS design, integrations, and future enhancements.
- Deliver measurable improvements in process efficiency, system stability, and operational performance.
- Be recognized as a trusted consultant by stakeholders, contributing to both technical execution and business outcomes.
Key Performance Indicators (KPIs):
- Project Delivery: Timely completion of WMS implementations and project milestones.
- System Quality & Stability: Reduction in post‑go‑live defects and improved system performance.
- Process Efficiency Improvement: Measurable improvements in warehouse operations (productivity, accuracy, cycle time).
- Stakeholder Satisfaction: Positive feedback from business, operations, and technical stakeholders.
- Testing & Go‑Live Success: High test case pass rates and smooth go‑live with minimal rework.
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Here’s what makes Fulfillment IQ a rewarding place to work:
Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
Perks you’ll appreciate:
Health & Wellness
- Comprehensive health and dental coverage for you and your family (region-specific plans)
- Employee wellness programs where applicable
Time Off
- Competitive paid time off (PTO), sick leave, and public holidays
- Flexible leave policies that respect local labor standards
Retirement & Financial Security
- Retirement savings programs and employer contributions
- Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)
Professional Growth
- Dedicated learning and development budget
- Support for skills development, leadership growth, and career progression
Flexible Work
- Remote and hybrid work options
- Flexible working hours aligned to role and client needs
Additional Perks
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
Life at Fulfillment IQ:
Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
