Quantum Engagement Manager at IBM

Introduction

At IBM Research, we are the innovation engine of IBM. Exploring what’s next in computing and shaping the technologies the world will rely on tomorrow. From advancing AI and hybrid cloud to pioneering practical quantum computing, we anticipate challenges and unlock new opportunities for clients, partners, and society. Working in Research means joining a team that accelerates discovery at the intersection of high-performance computing, AI, quantum, and cloud. You’ll collaborate with leading scientists, engineers, and visionaries to push boundaries and turn ideas into reality. With a culture built on curiosity, creativity, and collaboration, IBM Research offers the opportunity to grow your career while contributing to breakthroughs that transform industries and change the world.

Your role and responsibilities

Within IBM Quantum, the Ecosystem Team is an elite team serving our partners as they research & develop quantum computing solutions for their most pressing business challenges. We keep our partners up to date with the latest technical advances, and make sure they are empowered to use our technology.

In the role of Engagement Manager, you will be a part of this fast-paced team, responsible for the success of a portfolio of clients achieved through delivery excellence. You will develop strong, lasting relationships with your clients and identify, report, and execute on growth opportunities. You will be given significant autonomy and flexibility in the performance of your role and are expected to make meaningful contributions to our business and partners’ success.

Responsibilities include:

• Project Management: Oversee the entire project lifecycle, ensuring timely delivery, high-quality outputs, and adherence to expectations, fostering a collaborative and high-performing environment to achieve client deliverables.

• Client Delivery Execution: Execute client deliverables, including onboarding, enablement, contract renewal operations, and creation of scalable marketing/client communications collateral to achieve client milestones and elevate client satisfaction.

• Client Relationship Management: Serve as the primary IBM Quantum point of contact for clients, building strong relationships by understanding their needs, expectations, and navigating organizational complexities, ensuring high client satisfaction throughout the contract.

• Adoption Strategy: Design and pilot technical enablement strategies that lead to long term product adoption.

Required technical and professional expertise

• Masters Degree, and or advanced degree in STEM or adjacent field

• 3+ years of experience in business or technology strategy consulting or similar client facing role

• Client relationship development and management with demonstrable skillful management of a range of client interactions

• Project management skills with a commitment to be highly organized, determination to meet deadlines, and delivery excellence

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders irrespective of culture, location, and professional background

Preferred technical and professional experience

• PhD in STEM or adjacent technology field or equivalent experience

• Experience executing change management

• Familiarity with quantum computing

• Experience in identifying and pursuing new business opportunities

• Experience managing complex, multi-disciplinary projects across geos

• Experience delivering business strategy proposal(s) and/or execution

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.