Instructional Design/ Curriculum Designer at Diversified Services Network, Inc.
Diversified Services Network, Inc. · Peoria, United States Of America · On-site
- Office in Peoria
Description
JOB RESPONSIBILITIES:
Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
Requirements
EDUCATION & EXPERIENCE REQUIRED:
- Bachelor’s degree or higher in Education or Instructional Design
- 2 yrs of relevant work experience required regardless of education level. Instructional Design Certificate acceptable with at least four years’ relevant work experience.
REQUIRED SKILLS:
- Previous demonstrated experience in instructional design:
- ADDIE models
- Familiarity with adult learning principles
- Proven demonstration to create training courses.
- To perform business needs analysis.
- To apply current instructional design standards
DESIRED SKILLS:
- Familiarity with dominKnow ONE suite of authoring tools
- Familiarity with process and products
- Proficiency with conducting DACUM events
- Familiarity with Questionmark
SOFT SKILLS REQUIRED:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Benefits
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 50,000-58,000 per annual
Apply Now
