German-Speaking Customer Experts for an Automotive Company - Work In Greece at Mercier Consultancy Group

Description

Mercier Consultancy MD is looking for skilled German-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. In this role, you will provide exceptional customer service to German-speaking clients, assisting them with inquiries related to automobile products, services, and after-sales support.

Key Responsibilities

• Offer professional and courteous support to German-speaking customers via phone, email, and chat regarding automotive products, service appointments, and technical assistance.
• Assist customers in troubleshooting, booking maintenance, and resolving issues promptly.
• Maintain detailed and accurate records of customer interactions within CRM systems.
• Coordinate with sales, technical, and service teams to ensure high levels of customer satisfaction.
• Keep up-to-date with the latest automotive product knowledge, company policies, and market trends.
• Provide insights and feedback to management to enhance customer service and processes.

Requirements

• Fluency in German (both spoken and written) is required; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with CRM tools and digital customer service platforms.
• Willingness to relocate and work in Greece.
• Passion for the automotive sector and problem-solving abilities.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...