Student Position: Customer Support & Reception Coordinator at Spines

Description

Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.

At Spines, we’re rebuilding publishing for a new era: powered by technology and built around the author.

Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages. The tools we’re developing make a complex process simple, scalable, and author-first.

Our mission is to make professional publishing possible for everyone, so no great story goes unheard.

We’re growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.

Ready to build what comes next and rewrite the future For creators around the world? Apply now.

Role Overview

We are looking for a part-time Customer Support & Reception Coordinator to join our team as a key part of the first line of communication for both external clients and internal stakeholders. This role combines customer support, operational assistance, and light front-desk responsibilities.

The ideal candidate is highly organized, responsive, and service-oriented, with the ability to manage multiple communication channels while maintaining a professional and friendly tone.

Role Structure

• Part-time position
• Minimum 2 hours of physical presence in the office, 5 days a week (reception/front-desk coverage)
• Remaining hours can be allocated to remote or on-site support work

Requirements

• Fluent English (written and verbal)
• Strong communication and organizational skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Customer-first mindset with a proactive approach to problem-solving