Polish Customer Support for Travel Company in Bulgaria - Fully Paid Relocation at Mercier Consultancy Group
Mercier Consultancy Group · Germany · Remote
Description
Mercier Consultancy MD is excited to offer a position for a Polish Customer Support Representative to join a leading travel company in Bulgaria, with a fully paid relocation package. This role is ideal for candidates passionate about travel and customer service, eager to support Polish-speaking clients in their travel experiences while enjoying life in Bulgaria.
Key Responsibilities
- Provide exceptional customer support to Polish-speaking clients via phone, email, and chat regarding travel services and inquiries.
- Assist customers with booking processes, travel information, and resolving any issues they might encounter.
- Resolve customer complaints and issues promptly to ensure customer satisfaction and loyalty.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Collaborate with internal teams to offer solutions and enhance customer experience.
- Stay updated on travel industry trends, travel products, and company policies to provide informed support.
Requirements
- Fluency in Polish (both spoken and written) is essential; knowledge of English is advantageous.
- Previous experience in customer service, preferably in the travel or hospitality sector.
- Strong communication and interpersonal skills with a customer-oriented approach.
- Excellent problem-solving skills and the ability to work under pressure.
- Familiarity with customer service software and CRM systems is beneficial.
- Ability to work independently and as part of a team.
- Willingness to relocate to Bulgaria and adapt to a new cultural environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
