Monster Tree Service of South Charlotte is a professional, growth-focused tree care company serving the South Charlotte area. We help residential and commercial clients with tree removal, pruning, trimming, stump grinding, and storm response services. We take pride in doing things the right way, with a strong focus on safety, quality, organization, and customer service.
We are looking for a sharp, dependable Office Manager / Operations Coordinator to help keep the business organized, responsive, and moving forward.
This Office Manager / Operations Coordinator role is the operational backbone of our business. You will help manage the front office, support the owner, keep financial and administrative processes on track, coordinate key office functions, and improve day-to-day execution across the company.
This is a great fit for someone who is highly organized, proactive, detail-oriented, and comfortable balancing customer service, office administration, and operational follow-through in a fast-moving small business environment.
Customer Service & Office Coordination:
Answer inbound calls professionally and route or resolve inquiries
Schedule estimates and jobs
Maintain accurate customer notes and records in company systems
Follow up on pending quotes, customer questions, and post-job satisfaction
Help ensure the office runs smoothly day to day
Financial & Administrative Support:
Process payroll accurately and on schedule
Manage accounts receivable, including invoicing, payment posting, and collections follow-up
Manage accounts payable, including vendor invoice tracking and bill payment coordination
Organize financial records for easy access and accountant support
Assist with reporting, reconciliation support, and general bookkeeping accuracy
Owner Support:
Help manage email triage, calendar coordination, and priority follow-up
Draft routine email responses and keep important items from falling through the cracks
Support scheduling, deadlines, and day-to-day administrative execution
Operations & Crew Support:
Track and reorder key supplies and consumables
Maintain simple inventory records and help prevent shortages
Coordinate supply needs with field crews and support efficient distribution
Help reduce downtime by keeping office and field support functions organized
Marketing & Content Support:
Schedule and post social media content using company-provided photos, videos, and brand guidelines
Monitor messages and comments and respond to routine inquiries
Assist with light video editing for short-form content
Process Improvement:
Document office and operational processes
Build simple SOPs, checklists, and reference guides
Identify inefficiencies, recommend improvements, and help implement better systems across the business
What We’re Looking For:
3+ years of experience in office administration, operations, office management, bookkeeping support, or a similar role
Strong organizational skills and attention to detail
Professional written and verbal communication
Confidence handling phones, customer communication, and scheduling
Working knowledge of invoicing, payroll, accounts payable, and accounts receivable
Comfort with business software, email, spreadsheets, cloud-based tools, and learning new systems quickly
Ability to manage multiple priorities without losing accuracy
High level of discretion with financial and personnel information
Proactive mindset with a strong sense of ownership and follow-through
Preferred Qualifications:
Experience with QuickBooks or similar accounting software
Experience with SingleOps or similar CRM or job management software
Experience with payroll systems
Familiarity with social media management
Experience in a small business, home services, construction, landscaping, or similar field environment
Light video editing experience is a plus
What Success Looks Like:
Within the first 90 days, the right person will be building confidence and ownership in the role by: - Keeping phones, scheduling, and customer communication organized - Running payroll and core financial admin tasks accurately and on time - Supporting better visibility for receivables, payables, and records - Helping the owner stay focused on higher-level priorities - Building better systems, documentation, and process consistency across the business
Why Join Monster Tree Service of South Charlotte:
Opportunity to work directly with the owner and make a visible impact
Real ownership in a role that matters to the business every day
Variety of work across operations, finance, customer service, and process improvement
Growth opportunity as the company continues to expand
Supportive team environment with clear expectations and room to improve systems
Schedule & Work Location:
Full-time
Stallings – Indian Trail, NC area
On-site, with potential hybrid flexibility after onboarding
Additional Information
You are applying for work with a franchisee of Monster Tree Service, not Monster Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.
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