Director of Product – Salesforce & Enterprise Platforms at Jetsupport
Jetsupport · Chicago, United States Of America · Hybrid
- Office in Chicago
Description
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
JSSI is seeking a Director of Product – Salesforce & Enterprise Platforms to provide senior product leadership across our Salesforce ecosystem and closely integrated platforms (including AvSight and other enterprise systems). This role is responsible for owning the product vision, roadmap, and execution for Salesforce as a core enterprise platform, while leading and developing a team of Product Managers, Business Analysts, and Systems Administrators.
This is a high‑impact, senior role designed for an experienced product leader who can balance day‑to‑day operational excellence with strategic platform transformation. The Director will play a central role in stabilizing and optimizing the current Salesforce environment while leading a broader Salesforce revamp and modernization program in close partnership with business, technology, and executive stakeholders.
The role reports into senior Product leadership and works closely with IT, Engineering, Data, and business leaders across Sales, Operations, Finance, Client Services, and Marketing.
Essential Duties and Responsibilities:
Product Leadership & Strategy
- Own the product vision and strategy for Salesforce and related enterprise platforms, ensuring alignment with JSSI’s business objectives and long‑term digital transformation roadmap.
- Define, maintain, and communicate short‑term and long‑term product roadmaps, balancing technical debt reduction, operational needs, and transformational initiatives.
- Serve as the primary product authority for Salesforce across JSSI, establishing clear priorities, success metrics, and outcomes.
- Lead Salesforce as a mission‑critical enterprise platform, supporting revenue, client lifecycle, contract management, case management, and integrations with other core systems.
- Drive platform scalability, usability, and data integrity while ensuring Salesforce continues to support evolving business processes.
- Partner closely with Technology and Architecture leaders on platform design, integrations, and future‑state architecture.
- AvSight experience is a strong plus, particularly where it integrates into or complements Salesforce‑driven workflows.
- Manage and mentor a multi‑disciplinary team including Product Managers, Business Analysts, and Salesforce/System Administrators.
- Establish clear roles, responsibilities, and operating norms that enable the team to execute effectively and independently.
- Build a culture of strong product thinking, stakeholder partnership, and continuous improvement.
- Ensure the team can simultaneously support the existing production environment while executing against major roadmap initiatives.
- Oversee product discovery, requirements definition, prioritization, and delivery across multiple parallel workstreams.
- Ensure disciplined execution across enhancements, bug fixes, regulatory needs, and strategic initiatives.
- Partner with delivery teams and vendors to ensure work is delivered on time, on scope, and with high quality.
- Act as a senior product interface with executive leadership and cross‑functional stakeholders.
- Translate business needs into clear product direction and trade‑off decisions.
- Provide regular, structured communication on roadmap progress, risks, dependencies, and outcomes.
- Establish and run product governance for Salesforce and related platforms, including:
- Operating Committees (working teams)
- Steering Committees (executive and senior leadership forums)
- Define and maintain governance artifacts such as product charters, roadmaps, risk registers, and status reporting.
- Ensure appropriate decision‑making, escalation paths, and accountability are in place.
Salesforce Platform Ownership
Team Leadership & Development
Delivery & Execution
Stakeholder Management & Communication
Governance & Operating Model
Desired Credentials:
Required Experience
- 10+ years of experience in Product Management, Product Ownership, or Product Leadership roles.
- Deep, hands‑on experience with Salesforce as a core enterprise platform (CRM, workflows, integrations, reporting, automation).
- Proven experience leading and managing Product Managers, Business Analysts, and Systems or Platform Administrators.
- Demonstrated ability to build, own, and execute complex product roadmaps in enterprise environments.
- Strong experience operating in matrixed, cross‑functional organizations with senior stakeholders.
- Experience running product governance structures, including steering committees and operating committees.
- Experience with AvSight or similar Inventory, analytics, forecasting, or optimization platforms.
- Experience leading large‑scale platform revamps or transformations while maintaining business‑critical operations.
- Background working with systems integrations, data platforms, and enterprise architecture.
- Experience in regulated, complex, or operationally intensive industries (e.g., aviation, finance, asset‑heavy businesses).
- Strong product judgment and prioritization skills in complex environments
- Excellent executive‑level communication and stakeholder management
- Ability to bridge business strategy and technical execution
- Comfort making trade‑off decisions and leading through ambiguity
- Proven people leadership and coaching capabilities
- Highly organized, structured, and process‑oriented without being bureaucratic
Preferred / Plus Experience
Skills & Competencies
Additional Information
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $150,000 to $170,000 (USD), with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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