- Office in Sydney Office
Description
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!
You are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.
The Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.
Key responsibilities :
- Working closely with Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle.
- You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customers designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities.
- Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system into their productivity tool.
- Setting up POC together with your clients providing technical expertise also in the pre-sales activities.
- A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
- Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
- Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
- Contribute to the developer platform with materials, solutions, and services offered to client to share it with the community
Qualifications :
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You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
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You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people thinkings in a positive way.
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You live in the nexus between business, sales, and technology.
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You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
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No Solutions Engineering experience needed. You have always been the person-to-go for technical questions as playing a role as an AE or Strategic CSM in a tech company. Or perhaps you are an engineer who wants to get closer to the Business Teams
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Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last.
Additional Information
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
