Office Operations Manager - IN PERSON at ConsumerAffairs

Description

The Office Operations Manager is a highly proactive, self-directed role responsible for the seamless day-to-day and long-term operational health of the ConsumerAffairs Tulsa office. This person doesn't wait to be told what needs to be done — they see it, own it, and fix it. They serve as the operational backbone of the office, anticipating needs before they become problems and driving initiatives that make ConsumerAffairs a great place to work.

This role partners closely with the Executive Assistant and cross-functional stakeholders to manage facilities, vendors, budgets, onboarding logistics, and culture programming. No direct reports, but this person leads initiatives, influences outcomes, and holds themselves to a high standard of execution.

This is a Full-Time in-office position requiring onsite presence Monday through Friday.

Only candidates local to the Tulsa and surrounding areas will be considered.

Responsibilities include:

Office Operations & Facilities

• Maintain a clean, organized, and professional office environment — proactively identifying and resolving issues without being asked
• Reset and tidy conference rooms after meetings; anticipate room needs based on the day's schedule
• Ensure the kitchen, common areas, and bathrooms are consistently well-stocked and presentable
• Monitor and restock office, kitchen, and bathroom supplies — tracking usage patterns and staying ahead of shortages
• Distribute incoming mail and manage outgoing shipments
• Serve as the primary point of contact for facilities issues; escalate and coordinate repairs or maintenance as needed

Vendor & Facilities Management

• Own relationships with office vendors (cleaning services, supply vendors, maintenance, etc.)
• Evaluate vendor performance and proactively recommend changes when service or value falls short
• Negotiate and manage vendor agreements in partnership with the Executive Assistant
• Coordinate building access, parking, and office infrastructure needs

Budget & Expense Tracking

• Manage and track the office operations budget, flagging variances and identifying cost-saving opportunities
• Process and reconcile office-related expenses and purchase orders in a timely manner
• Provide regular budget reporting to the Executive Assistant and leadership as requested
• Make informed purchasing decisions that balance quality, cost, and company needs

HR & Onboarding Coordination

• Compile and ship new hire welcome kits and computer equipment, partnering with the Director of Information Security to ensure accuracy
• Coordinate new hire logistics to ensure a smooth, welcoming first-day experience
• Track and manage the return of equipment from departing employees
• Compile and mail employee anniversary gifts, holiday gift boxes, and client gift boxes
• Serve as a point of contact for employee questions related to office resources and logistics

Inventory & Logistics

• Maintain inventory of company swag and reorder items as needed
• Manage supplies for office events and internal needs
• Run occasional errands to local stores or shipping locations (e.g., FedEx) as needed

Reporting & Coordination

• Generate ad hoc reports as requested
• Identify process gaps and recommend improvements to office operations workflows

Requirements

Qualifications

• 2+ years of experience in office management, operations, or a similar administrative role
• Strong organizational and time management skills with a proven ability to juggle multiple priorities
• High level of attention to detail with a proactive, "see it–own it–fix it" approach
• Experience managing vendor relationships and office budgets
• Strong communication and collaboration skills across all levels of an organization
• Ability to work independently and lead initiatives without close supervision
• Proficiency with Google Workspace (Docs, Sheets, Slides, Drive, and Gmail)
• Comfort using AI tools to assist with administrative tasks, reporting, and workflow efficiency

Requirements

• Valid driver’s license and reliable transportation for local errands
• Ability to work on-site in the office, Monday through Friday. 
• Must be able to lift up to 35 pounds as part of regular job duties.

Benefits

Why You’ll Love Working Here

At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development