Customer Success Manager at Defense Holdings, Inc.

Description

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services
Reports To: Director of Operations

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a proactive and customer-focused Customer Success Manager to manage client relationships and ensure the successful implementation and ongoing support of company solutions.

The Customer Success Manager will serve as a key point of contact for customers, helping ensure that services and products are delivered effectively while maintaining high levels of customer satisfaction.

Key Responsibilities

Client Relationship Management

Serve as the primary contact for assigned customer accounts.
Build and maintain strong relationships with government and commercial clients.

Customer Support

Address client questions, issues, and service requests in a timely manner.
Coordinate with internal teams to resolve customer concerns.

Implementation & Coordination

Assist clients with product implementation and service onboarding.
Ensure project deliverables are met and aligned with client expectations.

Account Growth

Identify opportunities to expand services within existing accounts.
Support contract renewals and client retention initiatives.

Required Qualifications

Bachelor’s degree in Business, Communications, or related field.
3–5 years experience in customer success, account management, or client services.
Strong communication and relationship management skills.
Proficiency in CRM systems and client management tools.

Preferred Qualifications

Experience working with government or enterprise clients.
Background supporting technology or engineering solutions.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.