Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Demo Support Engineer at Coupa:
The Demo Support Engineer is a critical strategic position, serving as the direct link between Coupa's technological innovation and the achievement of revenue goals. Far beyond simple technical support, this role is the core engine ensuring the flawless and scalable delivery of our value proposition.
By empowering the sales organization, the Demo Support Engineer translates complex capabilities into compelling business outcomes. As a force multiplier for the pre-sales motion, the role delivers significant operational leverage, accelerating sales velocity and effectively mitigating deal risk.
What You'll Do:
The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting.
Focus on business support and owning the deal process.
Manage backlog effectively and maintain SLA discipline
Develop industry-specific and localized content and contribute to other projects as required by the business.
Act as the functional owner and SME for assigned product components
Maintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s.
Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution.
Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and issue resolution.
What You Will Bring to Coupa:
3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
Deep functional expertise in procurement to pay workflows.
Experience working closely with Product and Engineering teams
Strong analytical skills
Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
Ability to build scalable demo content
Ability to work under time-sensitive deal pressure
Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).
Additional Information
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
These cookies are necessary for the website to function and cannot be turned off in our systems. You can set your browser to block these cookies, but then some parts of the website might not work.
Security
User experience
Target group oriented cookies
These cookies are set through our website by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertising elsewhere.
Google Analytics
Google Ads
We use cookies
🍪
Our website uses cookies and similar technologies to personalize content, optimize the user experience and to indvidualize and evaluate advertising. By clicking Okay or activating an option in the cookie settings, you agree to this.
The best remote jobs via email
Join 5'000+ people getting weekly alerts with remote jobs!