CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects.
With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants. We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.
About the Role:
We are seeking a detail-oriented Systems Administrator for a 3 Month contract role serving as the technical engine behind our clients integrated delivery platforms. This role is perfect for a junior professional who is passionate about the intersection of IT infrastructure and process automation. You will be the bridge between ServiceNow and Jira, ensuring that defect tracking and data flow are seamless.
What You'll Do:
Install, configure, and upgrade computer system hardware and software, with a specialized focus on defect automation between ServiceNow and Jira.
Design and implement automation strategies that reduce manual effort and improve system synchronization.
Provide essential operational support for information systems and peripheral equipment, including servers, desktops, and storage devices.
Manage high-stakes recovery procedures, scheduling, and backups, while actively monitoring critical batch processes.
Solve standard and routine technical problems by applying industry-standard practices and procedures.
Collaborate closely with senior team members and project leads, seeking regular feedback to grow your technical expertise and system knowledge.
Explain technical policies and practices to internal stakeholders to ensure consistent platform usage.
What You'll Bring:
A degree in Computer Science, Information Systems, or a related field (or equivalent experience) with up to one year of professional IT experience.
Foundational knowledge of ServiceNow automation principles and strategic implementation.
Hands-on familiarity with Jira administration and the mechanics of Jira automation workflows.
A conceptual understanding of core IT theories, principles, and industry best practices.
A proactive, "learner's mindset" with the ability to follow complex procedures and deliver accurate results under general supervision.
Strong communication skills and the ability to build stable internal working relationships across technical disciplines.
High attention to detail, specifically in documenting automation processes and system configurations.
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