German speaking Customer Support Agent in Malta at Next Job Abroad

Description

Work in iGaming. Live internationally. Build a real career.

This is not just another customer support job.
This is an entry point into one of Europe’s fastest-growing digital industries.

We’re looking for a German-speaking Customer Support Agent to join an international iGaming company where customer experience, tech, and online entertainment meet.

If you want a job where you learn fast, grow fast, and work in a truly international environment — keep reading.

Why this role is more than “support”

Customer Support in iGaming is where you learn how the whole business works.

You’ll gain experience in:

✔ Digital platforms & online services
✔ Payments, accounts & security
✔ Player behaviour and customer psychology
✔ Handling sensitive and complex cases
✔ Working with multiple internal departments

Many careers in Fraud, Compliance, Payments, VIP, CRM or Team Leadership start right here.

What your days will look like

You’ll help customers via:

• Chat
• Phone
• Email

You’ll support them with:

• Account questions
• Product and service issues
• Technical situations
• General inquiries

You’ll also:

• Document customer cases carefully
• Identify patterns and recurring issues
• Share market feedback and customer insights
• Help improve internal systems and processes
• Work closely with management and other departments

This is a fast-moving environment where problem-solving and communication matter every day.

Requirements

What makes you a great fit

• Fluent German (spoken & written)
• Good English
• At least 1 year of customer support experience
• Interest or understanding of the gaming / digital entertainment industry
• Comfortable working shifts (weekdays & weekends)
• You stay calm under pressure
• You like teamwork in international environments

Mindset, communication skills, and responsibility are key.

Benefits

What you get

• Competitive salary
• Benefits package
• International company environment
• Supportive, team-oriented culture
• Real responsibility from day one
• Multiple career paths inside the company

Career growth you can actually use

You’re not stuck in one lane here.

You’ll be in an environment where you can grow into:

• Specialist roles
• Senior support
• Operations
• Compliance & risk
• Commercial or product-related roles

This industry values internal mobility and hands-on learning.

The international experience

Working in iGaming means:

- Multicultural colleagues
- English-speaking work environment
- Modern digital industry
- Fast career learning curve
- A social, team-driven workplace

It’s a stepping stone many people use to build an international career.