Assistant Manager of Technology at 1915 South / Ashley

Description

IT Help Desk Technician

Join our winning team, 1915 South, as an Assistant Manager of Technology. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Assistant Manager of Technology provides first-level technical support for hardware, software, and peripheral issues, serving as the primary point of contact for help desk requests. This role diagnoses and resolves technical problems, configures and maintains IT equipment, documents support activities, monitors basic system performance, and escalates complex issues as needed while following established IT policies and security guidelines.

Job Duties:

• Provide first-level technical support to employees experiencing issues with computers, software, hardware, and peripherals.
• Respond to help desk requests in person, by phone, and remotely in a timely and professional manner.
• Diagnose, troubleshoot, and resolve common technical issues, escalating more complex problems to senior IT staff as needed.
• Set up, configure, and maintain computers, printers, mobile devices, and other IT equipment.
• Monitor basic IT systems and alerts to ensure systems are operating properly and efficiently.
• Document support requests, troubleshooting steps, and resolutions accurately in the help desk system.
• Follow established IT policies, procedures, and security guidelines when providing support.

Required Qualifications:

• Education: Associate’s or Bachelor’s Degree in Computer Science, Information Technology, or a related field, preferred.
• Experience: 1–2 years of experience in an IT help desk or technical support role (internships, coursework, and school lab experience count), required.

Physical and Work Environment Requirements:

·       Physical Demands: Prolonged periods of sitting while working at a computer and responding to support requests; Occasional lifting and moving of IT equipment such as computers, monitors, and printers (up to 25–50 lbs).

·       Work Environment: Support Office; Retail Store Location

·       Schedule: Weekdays, Weekends, and Holidays, as required.

Why 1915 South?

·       Compensation: Competitive commission-based pay with performance bonuses

·       Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

·       Paid Time Off: Paid vacation and sick leave

·       Retirement: 401(k) retirement plan with company matching contributions

·       Tuition Assistance: College tuition support through Thomas University

·       Employee Discounts: Generous employee discounts on furniture

·       Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!