German Speaking Payment Support - FinTech | Work In Greece - Paid Relocation at Mercier Consultancy MD

Mercier Consultancy MD · Berlin, Germany · Remote

2026-02-09 13:37:12.0

Description

Join Mercier Consultancy MD as a German Speaking Payment Support Specialist in the vibrant FinTech industry. This exciting role comes with a paid relocation package to Greece, allowing you to work in a dynamic environment while experiencing the rich culture of this beautiful country.

In this position, you will provide essential support to our German-speaking clientele, ensuring they have a seamless experience with our payment solutions. Your role will be pivotal in maintaining high customer satisfaction and addressing any payment-related inquiries effectively.

Key Responsibilities

Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.

Assist clients with payment processing queries and troubleshoot any issues they may encounter.

Guide customers through our payment solutions, providing clear instructions and best practices.

Document customer feedback and interactions to help improve services.

Work closely with other departments to enhance our payment offerings and customer experience.

Keep abreast of industry trends and advancements in payment technology to offer informed assistance.

Requirements

Fluency in German (both spoken and written) is mandatory; English proficiency is a plus.

Experience in customer service or support, particularly within the FinTech or payment sectors, is advantageous.

Excellent interpersonal skills and a strong focus on customer satisfaction.

Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.

Technical proficiency and comfort using various software systems.

Strong analytical and problem-solving skills.

Readiness to relocate to Greece and engage with the local culture.