The Director of Operations drives the operational systems and execution required for the firm to run with clarity, discipline, and alignment. In this role, the Director shapes and steers McChrystal Group’s operating model by translating strategy into execution, advising the Management Team on priorities, and managing the firm’s operating rhythm.
The Director of Operations also builds enterprise-wide performance visibility, advances technology‑enabled workflows, and strengthens cross-functional collaboration. They carry accountability for the overall health, discipline, and effectiveness of the firm’s operating environment.
Responsibilities
Strategy Execution & Alignment
Translate McChrystal Group strategy into actionable, enterprise-level initiatives with clear milestones, accountability, and resourcing.
Shape organizational prioritization by advising senior leaders on risks, tradeoffs, and operational impacts.
Partner closely with the Management Team to maintain clarity, alignment, and follow-through.
Operating Rhythm & Process Ownership
Own and continuously refine McChrystal Group’s operating cadence (ROPR, KSFs, MBRs), to drive speed, accountability, and transparency.
Establish clear expectations, standards, and accountability for how teams engage in the operating rhythm.
Ensure consistent follow-through on decisions, actions, and enterprise initiatives.
Performance Visibility & Analytics
Build and maintain enterprise dashboards focused on decision-driving metrics.
Synthesize insights to inform Management Team decisions and drive firm-wide action.
Provide timely visibility into company performance trends, risks, constraints, and opportunities.
Leverage AI tools to improve forecasting, automate reporting, and enhance insight generation.
Cross-Functional Collaboration & Relationship Building
Serve as connective tissue across HR, Finance, IT, Growth, and client-facing teams.
Strengthen cross-functional partnerships through clarity, accountability, and trust.
Problem Solving, Systems Thinking & Operational Improvement
Diagnose root causes of organizational challenges using structured, analytical, and data-driven approaches.
Design and implement practical solutions that improve efficiency, quality, and execution discipline.
Leadership & Capability Building
Model healthy team dynamics, communication, and collaboration.
Build organizational capability through process clarity, training, coaching, and shared best practices.
Critical Initiative Leadership
Lead high-impact initiatives with firm-wide implications, complex stakeholder dynamics, or significant operational risk.
Provide strong program management, clarity of ownership, and disciplined progress tracking.
Support major organizational transitions or change efforts through intentional integration and alignment.
Qualifications
Experience
10+ years in operations, strategy execution, or cross-functional leadership roles.
Demonstrated success leading complex, enterprise-level initiatives and partnering with senior executives.
Experience establishing and leading enterprise-level operating disciplines that drive execution, visibility, and accountability.
Skills
Strong analytical and problem‑solving capability.
Proficiency with AI tools, workflow automation, and modern operational technologies.
Excellent written, verbal, and executive-level communication and presentation skills.
Strong project and program management.
Working Conditions
This role is based in-office at McChrystal Group headquarters.
Consistent on-site presence is required to enable effective collaboration, leadership engagement, and disciplined execution of the firm’s operating model.
The role may require extended hours during periods of high operational tempo (e.g., major initiatives, client events, firm-wide meetings).
These cookies are necessary for the website to function and cannot be turned off in our systems. You can set your browser to block these cookies, but then some parts of the website might not work.
Security
User experience
Target group oriented cookies
These cookies are set through our website by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertising elsewhere.
Google Analytics
Google Ads
We use cookies
🍪
Our website uses cookies and similar technologies to personalize content, optimize the user experience and to indvidualize and evaluate advertising. By clicking Okay or activating an option in the cookie settings, you agree to this.
The best remote jobs via email
Join 5'000+ people getting weekly alerts with remote jobs!
