We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
The Role
Based in our Sao Paulo office and reporting to the Head of IT and Security Operations, you will provide first-level technical support across a range of services and devices, including notebook services, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products).
What You’ll Be Doing
Identify, prioritize, and action Level 1 IT support requests.
Work closely with the IT Support Engineers on issues that require a higher level of support.
Manage the lifecycle of IT equipment globally.
Manage office IT Assets
Identify & Access Management
Assist new staff with IT onboarding.
Maintain technical documentation and procedures.
What We Are Looking For
Minimum 3 years of experience in IT Support
Proficient English required, as this role involves regular written and verbal communication with global teams and stakeholders.
Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems
Customer-oriented attitude
Ability to perform remote troubleshooting and provide clear instructions
User Access Management experience with Cloud & SaaS applications
Experience procuring and managing IT hardware
Ability to quickly learn & support new technologies
Excellent communication and interpersonal skills
Self-starter who works well in a team environment
What We Offer
Flexible working environments
Birthday Leave
Generous study and training allowance + 5 days paid study leave
Creative, fun, and contemporary workspaces
Motivated team of industry experts and new talent
Celebrated success with ‘Legend’ and ‘Kudos’ Awards
Health and wellness program
Opportunities for career growth and potential for global intra-company transfers for interested candidates
Additional Information
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
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