- Escritório em Burbank
Description
We are seeking an experienced Personal Injury Case Manager to manage pre-litigation personal injury matters from A–Z. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their caseload, and understands the full lifecycle of a PI claim- from intake through settlement.
The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members, ensuring each case is handled with urgency, accuracy, and compassion.
Key Responsibilities
- Manage a full pre-litigation personal injury caseload from intake through settlement
- Review police reports, incident reports, and intake documentation
- Identify coverage, request and analyze insurance policies, and confirm policy limits
- Open claims with insurance carriers and maintain ongoing communication
- Coordinate medical treatment, follow up on care, and track treatment progression
- Request, review, and organize medical records and billing
- Monitor statutes, deadlines, and case milestones
- Help prepare demand packages, including liability summaries, medical summaries, and damages documentation
- Assist attorneys with settlement negotiations and pre-litigation strategy
Client Communication
- Serve as a consistent, empathetic point of contact for clients
- Provide proactive updates and manage client expectations
- Educate clients on the PI process and next steps
- Maintain a high standard of client service and professionalism
Internal Coordination & Systems
- Accurately update case management software and internal tracking systems
- Collaborate closely with attorneys, litigation teams, and management
- Ensure compliance with firm procedures and best practices
- Contribute to team goals, firm initiatives, and process improvements
Requirements
- Minimum 2+ years of experience in personal injury case management
- Strong understanding of liability, damages, medical treatment, and insurance processes
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and deadline-driven
- Ability to manage a high-volume caseload without sacrificing quality
- Strong follow-up skills and sense of ownership
- Experience with case management software preferred
- California PI experience strongly preferred
Benefits
- Compensation & Benefits
- $25-$40 an hour based on experience
- Robust PTO program (time off accrual and firm holidays)
- 401(k) retirement program
- Performance-based bonuses and growth opportunities
- Culture & Perks
- Supportive, team-oriented work environment
- Firm-wide events, team outings, and celebrations
- Fully stocked kitchen with snacks, drinks, and coffee
- Growth-focused culture with real advancement opportunities
- Leadership that values accountability, teamwork, and excellence
