Customer Support Representative (Remote) at Lylu Wear

Description

Lylu Wear is hiring a Customer Support Representative (Remote) to support our Distribution Department in Boston. This role focuses on order-related assistance and customer communication across our supply and delivery flow. Remote position. Applications are accepted from Massachusetts residents only.

Duties:

• Respond to customer inquiries about orders and deliveries.
• Coordinate with distribution and warehouse teams.
• Track shipments and resolve delivery issues.
• Update order status in internal systems.
• Ensure clear and timely customer communication.

Skills & Experience:

• Previous customer support experience preferred.
• Strong written communication skills.
• Comfortable working with CRM or support tools.
• Organized and detail-oriented mindset.
• Must be currently based in Massachusetts.

Rewards & Benefits:

• Remote work within Massachusetts.
• Part-time or full-time flexibility.
• Structured onboarding and training.
• Supportive and collaborative team.
• Long-term growth opportunities.

If you enjoy helping customers and working closely with distribution operations, join Lylu Wear and support a growing fashion brand from anywhere in Massachusetts. Apply today.