IT Specialist at Murmuration

Description

Who We Are

At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other. 

We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities.

We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. 

We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins.

About the Position

Do you see yourself as a resourceful problem-solver who empowers teams, anticipates needs, and ensures the technology people depend on just works?

As an IT Specialist, you will provide hands-on support across the systems, tools, and infrastructure that keep Murmuration running: helping colleagues troubleshoot issues, maintaining our core platforms, and driving enablement initiatives that make everyone's work easier and more effective. You will take ownership of problems from start to finish, partnering across teams to deliver solutions that remove friction and keep our people focused on the mission.

As a key member of a small, high-impact team, you'll do more than fix what's broken; you'll help shape what's next. From refining workflows and improving documentation to contributing to our evolving IT program, you'll bring both technical skill and a service mindset to work that sits at the forefront of social change. Every system you support helps our partners harness data and technology that levels the playing field for communities too often left behind. That mission shows up in every ticket resolved, every tool enabled, and every colleague empowered to do their best work.

This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. 

Job Level:  P3

What You’ll Do

Help Desk & End User Support

• Serve as the first point of contact for technical issues via our help desk ticketing system;
• Provide initial/Level 1+ support for hardware, software, and connectivity issues on primarily macOS systems and cloud services;
• Troubleshoot and resolve user issues efficiently, escalating as needed;
• Deliver excellent customer service and clear communication to non-technical staff; and
• Assist with onboarding and offboarding of employees, ensuring accounts, devices, and permissions are configured correctly.

Systems & Device Management

• Administer and maintain MDM platforms (e.g., Intune, Jamf, Kandji) for endpoint deployment, updates, and compliance;
• Oversee device provisioning, asset tracking, and lifecycle management; and
• Ensure devices and configurations meet Murmuration’s security standards.

AV & Collaboration Tools

• Support and maintain audio-visual systems for hybrid meetings and events (Zoom Rooms, Teams Rooms, Logitech, or Crestron setups);
• Troubleshoot AV, conferencing, and presentation issues promptly; and
• Work with staff to improve reliability and accessibility of meeting room technology.

IT Security & Controls

• Support implementation and monitoring of IT security controls aligned with organizational standards;
• Help manage endpoint protection, access management, and incident response efforts;
• Install and configure appropriate local and SaaS software, privileges, and account setup according to role specifications; and
• Assist with security audits, risk assessments, and compliance documentation.

Process & Continuous Improvement

• Maintain IT documentation, knowledge base articles, and process guides;
• Identify, drive, and own help desk workflows, automation, and reporting; and
• Collaborate with the IT Director and vendors to ensure service excellence and scalability.

Requirements

• 3–5 years of experience in IT support, system administration, or a similar role;
• Good understanding of Mac computers, mobile devices, and other tech products;
• Hands-on experience with MDM platforms (Intune, Jamf, or equivalent);
• Experience providing Level 1–2 technical support for diverse systems and users;
• Familiarity with AV technologies and conferencing platforms (e.g., Zoom, Teams, Google Meet);
• Understanding of IT security best practices, identity management, and device compliance;
• Strong problem-solving, communication, and documentation skills; and
• Empathy, patience, and a customer-first mindset.

Nice to Haves

• Experience with Google Workspace, Okta integrations, and Atlassian administration;
• Basic networking knowledge (Wi-Fi troubleshooting, VPNs, VLANs, etc.);
• Familiarity with cloud-based infrastructure and automation tools; and
• Experience with IT Controls.

Talented IT Specialists come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

Benefits

Location and Compensation

The IT Specialist is a full-time, salaried position with a comprehensive benefits package (details below). This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. 

The starting salary for this position is $118,929. We set compensation using market data and apply it consistently across the organization to ensure fairness and transparency for everyone in similar roles. 

Our Culture of Care

We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
• Retirement benefits with a 5% employer match;
• A flexible unlimited PTO plan;
• Generous paid parental leave;
• Pre-tax commuter benefits;
• A company laptop;
• A flexible remote work environment;
• A home office setup stipend for all new employees;
• Monthly reimbursement for remote work expenses;
• A yearly professional development fund;
• Mental health and wellness benefits through Calm and Better Help; 
• Yearly in-person staff retreats; and
• A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us.

An Equal-Opportunity Employer with a Commitment to Diversity

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.