- Office in Vienna
Description
We are looking for a Service Coordinator to oversee and support the daily operations of a digital services portfolio. Acting as a central coordination point, you will ensure smooth service delivery, incident and problem management, and continuous improvement of operational processes. The company is headquartered in Bratislava.
Key Responsibilities
- Coordinate and supervise daily operations of digital services across internal teams and external partners.
- Act as a central contact point for internal stakeholders, external clients, and management requests.
- Manage incident and problem handling processes, ensuring timely identification, escalation, and resolution.
- Oversee the implementation and monitoring of service contracts, KPIs, and SLAs.
- Maintain visibility over Helpdesk operations, ensuring adherence to service quality standards.
- Facilitate communication and coordination in major incidents and outages.
- Drive root cause analysis and support long-term problem resolution planning.
- Contribute to the definition and improvement of operational processes and user experience.
- Track and report service performance metrics, supporting data-driven decision-making.
- Collaborate with cross-functional teams to enhance service efficiency and delivery consistency.
- Ensure compliance with internal policies and external regulations.
Requirements
- University degree in IT, Business Administration, or a related field.
- Proven experience in service coordination, IT operations, or digital service management.
- Familiarity with incident/problem management frameworks (e.g., ITIL).
- Strong organizational and multitasking abilities.
- Excellent communication and stakeholder management skills.
- Analytical mindset with the ability to identify patterns, root causes, and improvement areas.
- Fluency in English (spoken and written); other languages are considered an asset.
You will be a great candidate for us if you
- Are structured, reliable, and proactive in coordinating complex service operations.
- Thrive in dynamic environments and can manage multiple parallel priorities.
- Have hands-on experience handling incident workflows and SLA monitoring.
- Enjoy working with multidisciplinary teams and improving internal processes.
- Are comfortable acting as a liaison between technical and non-technical stakeholders.
Benefits
Why join inventYOU
- Join a fast-evolving team that supports digital transformation across Europe.
- Work in a hybrid model with flexibility and trust.
- Contribute to meaningful operational improvements in real-world service delivery.
- Collaborate with experienced professionals across functions and regions.
- Be part of a people-first culture focused on clarity, accountability, and growth.
