- Office in Bengaluru
Description
We are seeking a Manager III - Sales to lead the Consumables Account Management team responsible for driving growth and development of high-impact sellers on the Amazon.in marketplace.
The ideal candidate excels in ambiguous environments, developing and iterating business strategies that deliver sustainable growth and exceptional seller experiences. This leader should be hands-on, detail-oriented, maintain relentlessly high standards, and operate with an owner's mindset—understanding the key levers to achieve results through their team. The candidate demonstrates a passion for people leadership and thrives when building, developing, and guiding high-performing teams.
In this role, you will drive strategic business and operational objectives for your Account Management team. You will lead the creation and execution of strategies to achieve business goals by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategies, and improving catalog quality. You will actively collaborate with stakeholders including Category Management, Fulfillment, Finance, Product, and Advertising teams to align programs and initiatives that identify growth opportunities and drive seller success.
This position is based at Amazon India, Bengaluru office.
If you are passionate about growing brands and businesses on Amazon, we want to hear from you!
Key job responsibilities
Business Growth
• Set goals for your team aligned with organizational objectives
• Develop business strategies and identify input metrics that drive growth and improve customer and seller experiences, collaborating with cross-functional teams and Amazon programs
• Manage and deliver against complex goals where strategy is undefined, making tradeoffs between short-term seller needs and long-term strategic investments
• Implement and track metrics to measure team success and seller quality, using insights to guide work and uncover hidden opportunities
Relationship Management
• Build and cultivate strong relationships with sellers in your team's portfolio and internal stakeholders; serve as a trusted advisor and business advocate
• Monitor seller satisfaction survey results to investigate positive and negative feedback trends, establishing improvement plans and managing Account Manager expectations
Process Excellence
• Leverage customer feedback, market trends, and key metrics to contribute to strategic development of features and programs that accelerate seller growth and improve their Amazon experience
• Identify areas of unnecessary process or inefficiencies and work to simplify
• Optimize and scale improvements benefiting large customer sets through tools, processes, and simplified SOPs across multiple organizations, developing accountability mechanisms
Leadership
• Manage a team of KAM Leads & Account Managers (6-8 total team members)
• Act as a thought leader defining success criteria and understanding seller business needs in a dynamic environment, contributing to organizational strategic plans and documents
• Partner with external teams including Category Management, Fulfillment, Finance, Product, and Advertising to align programs and initiatives driving growth
• Manage recruiting and hiring efforts across your direct team and broader organization; coach, mentor, and develop your team
Basic Qualifications
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6+ years of sales management experience
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Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
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Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors
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Experience building and managing teams
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Experience planning, managing and closing competitive sales efforts and managing deals from negotiation, to closing and through delivery
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Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
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Bachelor's degree
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Experience communicating and presenting to senior leadership
Preferred Qualifications
- Experience influencing C-level executives / start-ups
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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