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VIE - Carrier Manager at Vestiairecollective

Vestiairecollective · Brooklyn, United States Of America · On-site

SQL

Microsoft Excel

SAP

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Description

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

🚀 The Role
Within a team dedicated to our logistics partners, you will be responsible for managing strategic and operational relationships with one or more international carriers.
This role is central to our Operations teams, as it directly contributes to the continuous improvement of our customer service, the optimization of transport performance, and the control of costs and environmental footprint, in close collaboration with our partners.

What will you do

  • Carrier Management
  • Define the vision and objectives of carrier partnerships.
  • Lead contract negotiations and day-to-day management of carriers (annual volumes, pricing, performance monitoring, issue resolution).
  • Provide operational support for transport flows (exceptional requests, daily operations, proactive shipment tracking).
  • Manage and resolve disputes involving carriers, warehouses, and customer service teams.
  • Maintain and update the transportation plan in internal systems.
  • Ensure compliance with transport rules, procedures, and standards.

    • Analysis & Continuous Improvement
  • Analyze transportation processes using TMS and dashboards to optimize flows and identify inefficiencies.
  • Assess the relevance and impact of changes made to the transportation plan.
  • Monitor, update, and analyze performance indicators using reporting tools (Tableau, BI).
  • Review and validate carrier invoices.
  • Track transportation costs, analyze losses, and propose improvement initiatives.

    • Who you are

  • You thrive in a fast-paced environment and have:
  • A higher education degree in transportation, international trade, or industrial engineering.
  • At least 2 years of experience managing carriers or logistics partners.
  • A strong interest in joining a fast-growing, purpose-driven company.
  • Skills & Experience
  • Carrier and subcontractor management, contract negotiation.
  • Advanced Excel skills; SQL knowledge is a plus.
  • Fluent English is mandatory.
  • Strong command of IT tools such as ERP, TMS, and reporting systems.
  • Personal Qualities
  • Autonomous, well-organized, and detail-oriented.
  • Responsive and able to manage complex operational situations.
  • Strong service mindset, analytical and synthesis skills.

    • Additional Information

    What we offer 🎁

    A meaningful job with an impact on the way people consume fashion and promote sustainability
    The opportunity to do career-defining work in a fast-growing French-born scale up
    The possibility to work as part of a globally diverse team with more than 50 nationalities 
    Two days to help Project - reinforcing your activist journey and volunteer for an association
    Significant investment in your learning and growth
    Competitive compensation and benefits package
    As full member of our entrepreneurial project, you will be eligible to free shares

    Vestiaire Collective is an equal opportunities employer.

    Beware of Scams
    Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or [email protected] . We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.
    If you receive a suspicious message, please report it to [email protected]
    Apply Now

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