Health Center Manager at Planned Parenthood of Maryland

Duties and Responsibilities:

• Ensure that PPM protocols, policies and procedures are followed and implemented.
• Ensure that federal, state, and local regulations are followed and implemented.
• Ensure maintenance of clean, neat, secure, and fully functional facility, including regular maintenance of medical equipment.
• Ensure adequate stocking and dispensing of medications and clinic supplies.
• Prepare, monitor, and adjust patient and staff schedules according to changing needs of center.
• In conjunction with Human Resources, interview and hire new staff as needed.
• Supervise staff and volunteers in accordance with PPM Employee Handbook policies and procedures.
• Monitor, evaluate and document staff performance, ongoing and annually, serving as full supervisor for unlicensed staff and as administrative supervisor for all licensed staff.
• Authorize work hours, leave requests, and expense reports. • Develop and implement staff training and development plans for individual staff members and for larger group.
• Conduct regular staff meetings and initiate regular two-way communication with staff regarding organizational directives, protocol changes, etc.
• Monitor accuracy and completeness of medical records documentation and related data collection.
• In conjunction with supervisor, create and monitor center budget and ensure accuracy and completeness of all related financial transactions and documentation.
• Ensure efficiency of operations through regular monitoring of patient and staff flow throughout the center, adjusting, as necessary.
• Maintain proficiency in certain HCA duties sufficient to backfill during staff shortages or unusually busy clinic sessions.
• Monitor and communicate with staff regarding productivity and revenue goals.
• Act as lead with respect to center's Quality Assurance program, ensuring timely and accurate completion of all necessary functions and documentation.
• Participate as active member of PPM center managerial team.
• Act as resource for other PPM departments and inform senior management of issues and trends at the health center level.

Education and Experience Requirements:

• Bachelor's degree in business, management, healthcare, or related field is required.
• Minimum 5 years of supervisory experience leading a team of 10 or more staff preferably in an outpatient healthcare setting or multiple provider setting required.
• Demonstrated ability to work in a cost-effective, efficient, flexible and customer service-oriented manner.

Benefits:

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.