Sales & Service Lead at Golf Ranch

Description

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited!

Who we are

At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and everyone feels like they belong.

Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences.

Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game!

Who you are

The Sales & Service Lead is a senior front-of-house team member and a trusted presence on the floor. This role requires somone confident, guest-focused, and comfortable taking ownership — whether that means coaching teammates, handling elevated guest needs, or driving sales conversations with ease. 

Our ideal candidate doesn’t require constant direction to make an impact. This person knows how to read a room, support a team in motion, and lead by example. If you’re excited to be part of a leadership pipeline and ready to contribute from day one, we’d love to learn more about you! 

What you'll do

Guest Experience & Sales

• Deliver consistently excellent hospitality and serve as a role model for guest interactions
• Confidently guide guests through memberships, events, and on-site offerings
• Support elevated guest needs or concerns with professionalism and care
• Reinforce service and sales best practices during active shifts

Team Leadership & Training

• Support onboarding and training of new Sales & Service Specialists through hands-on coaching
• Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts 
• Help uphold expectations around professionalism, service standards, and operational execution
• Communicate performance or conduct concerns to managers with clear, objective observations

Events & Promotions

• Support leagues, group outings, and private events as needed
• Assist with event-related guest communication and execution on-site
• Help ensure events are well-run, organized, and aligned with Golf Ranch service standards

Operations & Collaboration

• Support daily operations across front desk, range, concession, and retail as needed
• Assist with opening and closing procedures when assigned
• Help maintain organization, cleanliness, and readiness of guest-facing spaces
• Work closely with managers and teammates to ensure smooth shift execution

Requirements

What you’ll need

• 1–3+ years of experience in hospitality, guest services, retail, events, or a similar environment
• Strong communication skills and confidence interacting with guests
• Comfort multitasking and leading in a fast-paced setting
• Schedule flexibility including evenings, weekends, and holidays

Bonus Points

• Previous experience as a lead, trainer, or shift-level supervisor
• Experience supporting events, memberships, or group bookings
• Interest in golf, sports, or community-driven experiences

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods of time

• Ability to lift, carry, bend, and set up items weighing up to 50 pounds

• Comfort working in a high-volume, fast-paced environment, including outdoors in varying

weather conditions

These points highlight the core parts of the job, but day-to-day duties may shift. We’re committed to providing reasonable accommodations so team members of all abilities can succeed.

Benefits

Why Golf Ranch?

At Golf Ranch, work, play, and growth go hand in hand. Our core values of Unshakeable

Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection show up

every day in how we treat our guests and how we treat each other. Along with a supportive team

environment, we offer:

• Competitive hourly pay

• Unlimited free buckets to enjoy outside of work

• 50% off food and beverages

• 25% off merchandise and retail

• One free on-shift meal from our beloved concession container

• Predictable scheduling you can plan around

• On-the-job training and career development opportunities

Our Commitment

Our mission to create a sense of belonging through the game of golf reflects our commitment to

diversity & inclusion. Golf Ranch is an equal opportunity employer and does not discriminate on

the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status,

genetic information, sexual orientation, gender identity or any other reason prohibited by law in

provision of employment opportunities and benefits.