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Collections Supervisor at Payjoy

Payjoy · Mexico City, Mexico · Hybrid

SQL

AWS

Microsoft Excel

Microsoft PowerPoint

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Description

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Collections Supervisor is responsible for streamlining and improving the efficiency of the company's collections process, through a team that directly impacts the financial health of the business; by ensuring that the company recovers its outstanding accounts, thus ensuring the liquidity necessary to maintain its operations and facilitate its expansion, maintaining a healthy portfolio and focusing efforts on preventive management, recovering as many outstanding debts as possible, and obtaining payments without violating the collection laws and regulations in force in the country.

Qualifications

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Minimum of 2-4 years of experience in collections management, team leadership and customer services.
  • Proficiency in using collection management softwares and tools, as well as Google or MS Office Suite (Excel, Word, PowerPoint). 
  • Proficiency in SQL for data analysis and reporting is a plus.
  • Knowledge of credit reporting procedures and compliance standards.
  • Strong analytical skills with experience in performance measurement and strategy evaluation.
  • Excellent organizational and problem-solving abilities, along with the capability to collaborate seamlessly with both internal teams and external agencies.
  • Knowledge of how to give proper feedback and coaching. 
  • Work in team and under pressureAbility to demonstrate empathy and a supportive attitude when communicating with our clients, as well as a strong ability to communicate assertively, either orally and in writing.

    • Benefits

  • 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
  • Life insurance.
  • Phone finance, Headphone, home office equipment and wellnes perks.
  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium 
  • 13% Saving funds 
  • $2,000 MXN monthly grocery coupons
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk

    • Additional Information

    PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    PayJoy Principles

    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
    Apply Now

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