- Office in Napa
Description
Redwood Credit Union is looking for a Mortgage Loan Coordinator II, who will be responsible for performing a variety of Total Member Experience related liaison, sales, and operational duties in the mortgage lending department.
Key Responsibilities
Total Member Experience:
o Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.
o Act as the primary contact for Member walk-in traffic to mortgage lending department.
o Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency.
o Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis.
o Structure loan scenarios based on Member’s financial goals and needs to align with RCU mortgage products.
o Communicate and/or collect upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings.
o Facilitate initial streamline refinance requests and deliver Member information for fulfillment.
o Cross-sell RCU and RCUSG products and services.
o Log-in to department phone queue during scheduled times.
o Upon receipt of daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action.
o Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement.
Electronic Loan File Management:
o Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Upload various loan documentation to virtual loan folders in a timely manner.
o Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary.
o Assist loan processors with ancillary pre-closing loan verifications.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
Licenses and Certifications
Additional Information
The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years’ experience in mortgage lending industry or closely related field.
Compensation: Base starting range: $26.00 to $34.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
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