German Speaking Customer Service for Investment Platform - Work Remote In Greece at Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.

Key Responsibilities

• Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German.
• Provide clear guidance on investment products, market trends, and platform functionality.
• Assist customers with troubleshooting issues related to their accounts and transactions.
• Document all customer interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with the finance and technical teams to resolve complex customer queries effectively.
• Stay updated on investment products and market information to provide informed support to customers.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is beneficial.
• Previous experience in customer service, preferably in finance or investment platforms.
• Strong communication skills with a focus on clarity and customer satisfaction.
• Ability to solve problems efficiently and effectively, with a proactive customer service mentality.
• Comfortable working in a remote environment and self-managing tasks in a timely manner.
• Familiarity with CRM software and online communication tools.
• Willingness to work flexible hours, as investment platforms often operate beyond regular business hours.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...