Founding Operator at MLabs

Description

Founding Operator

Compensation: $90,000 - $130,000

Location: San Francisco, CA (In-person) Employment Type: Full-time

Make Meaningful Moments Happen We are an AI-powered platform building the future of in-person connection. Our software handles the complexity of planning corporate events—from executive offsites to global conferences—making it easier for teams to meet up in real life. We’ve already planned events for world-class companies like Google and Amazon, and we’re just getting started.

The Role This is a zero-to-one operations role. You will take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable—without losing the human care that defines us. You’ll sit at the intersection of ops, product, dev, and customers, helping us move faster and cleaner as we grow.

What You’ll Do

• Event Ownership (80%): Manage the end-to-end ops flow for multiple events simultaneously. You’ll be the point person for prioritizing urgent issues and maintaining on-brand verbal and written communication with clients.
• Scalable Infrastructure (20%): Partner with engineering to translate customer feedback into product requirements (Linear/Jira). You will turn "tribal knowledge" into playbooks, onboarding docs, and templates that anyone can use.
• Process Evolution: Continuously identify what should be simplified, automated, or eliminated. You’ll be building the systems that the rest of the company will eventually run.

Requirements

• The Startup Mindset: You are "scrappy," take extreme ownership, and want to shape how a company operates rather than just following a manual.
• Complexity to Clarity: You have a proven ability to juggle multiple workstreams and turn chaos into organized, documented processes.
• Client-First Grit: You understand that high-stakes events can occasionally require late nights or weekend work to ensure success.
• Communication & Judgment: You communicate thoughtfully and have a strong intuition for customer experience and boundaries.
• Attention to Detail: You have an "extreme" eye for detail—nothing slips through the cracks.
• Bonus Points: Startup zero-to-one experience, comfort with basic SQL/data analysis, and experience using AI tools to replace manual, repetitive work.

Benefits

• Compensation: $90K–$130K base + 0.25%–1% equity (flexible based on experience).
• In-Office Perks: Free lunch and dinner provided daily in our SF office.
• Travel & Access: Quarterly team offsites (most recently at the White Lotus S3 hotel in Thailand) and exclusive access to top-tier venues and travel experiences.
• Wellness: Monthly fitness stipend and comprehensive health insurance.
• Time Off: Generous PTO (with required time off to recharge) and 12 weeks of paid parental leave.
• Growth: High autonomy and direct access to the founding team.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [email protected].