Director of DevOps - Brazil at Housecall Pro

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

The Director of DevOps will serve as the strategic and operational leader responsible for shaping the future of our cloud infrastructure and security posture. This role is central to enabling engineering velocity and ensuring the resilience, scalability, and security of the systems that power our business. As a key member of the engineering leadership team, the Director of DevOps will define and execute a multi-year vision that aligns platform capabilities with company objectives, ensuring that our infrastructure empowers rapid innovation while maintaining the highest standards of reliability and protection.

This leader will oversee the design, evolution, and day-to-day stewardship of our AWS environments, including compute, networking, storage, container orchestration, and core runtime services. By driving adoption of best practices in observability, performance optimization, infrastructure-as-code, and resilience engineering, the Director of DevOps will elevate our operational maturity and ensure that our systems consistently meet or exceed expected performance and reliability outcomes.

Security is a foundational pillar of this role. The Director will help the organization maintain compliance with industry standards, reduce risk exposure, and cultivate a culture where secure design and implementation are embedded into every build and deployment. They will establish and scale a DevSecOps practice that integrates automated security controls, continuous vulnerability scanning, secure-by-default workflows, secrets management, and dependency hygiene into the development lifecycle.

Through strong leadership and cross-functional collaboration, the Director of DevOps will help position the company to scale confidently, reduce operational friction, and ensure that our infrastructure remains a durable competitive advantage as the business grows.

In your day to day, you will: 

• Lead the strategy, roadmap, and execution for DevOps, cloud infrastructure, reliability, and security automation across the organization.
• Oversee the architecture, scalability, and operational health of AWS-based infrastructure, including compute, networking, storage, and Kubernetes environments.
• Drive continuous improvements in reliability, performance, and fault tolerance through resilience engineering, observability enhancements, and data-driven system tuning.
• Implement and maintain Infrastructure-as-Code practices—primarily Terraform—to support consistent, automated provisioning and configuration.
• Build and mature DevSecOps capabilities including vulnerability management, secrets management, dependency scanning, and secure configuration baselines.
• Partner with Security and Compliance teams to meet and maintain standards such as SOC2 and other relevant frameworks.
• Lead effective incident management and post-incident review processes while fostering a culture of operational excellence and blameless learning.
• Manage cloud cost visibility, forecasting, and optimization to ensure responsible and efficient use of AWS resources.
• Mentor and grow a high-performing DevOps team, fostering strong collaboration, accountability, and continuous improvement.
• Collaborate closely with engineering leadership to align infrastructure and security priorities with broader product and company goals.

We think this role is for you if you have...

• 10+ years of experience in DevOps, cloud infrastructure, platform engineering, or related roles.
• 5+ years of engineering leadership experience managing DevOps or infrastructure teams.
• Deep expertise with AWS services, architectures, and operational best practices.
• Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments.
• Proven track record implementing DevSecOps practices, including vulnerability management, secrets management, and secure configuration standards.
• Experience running large-scale, high-availability production systems with a focus on reliability and performance.
• Strong understanding of PCI or other relevant compliance frameworks.
• Excellent communication skills with the ability to influence stakeholders across engineering and business teams.
• Strong scripting or programming abilities (Python, Go, Bash, etc.).

What will help you succeed???

• A passion for automation, simplification, and reducing operational toil across engineering teams.
• A commitment to security-first thinking without slowing down innovation.
• A drive to create developer-friendly infrastructure that empowers teams to move faster with confidence.
• A data-driven approach to decisions, prioritization, and measuring success.
• A leadership style centered on clarity, ownership, and continuous improvement.

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at 💵10000 USD dollars.💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote