Business Systems Analyst at ExtraHop
ExtraHop · United States Of America · Remote
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.
Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.
By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.
Position Summary
As a Business Systems Analyst, you will support ExtraHop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross-functional teams to gather requirements, troubleshoot issues, and assist with system configurations. This role is designed for analysts with a strong sales and sales operations focus. You will build expertise in business applications and systems analysis while contributing to the success of the organization.
Key Responsibilities
- Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
- Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
- Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
- Support our internal customers by triaging and working tickets related to supported business applications.
- Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
- Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
- Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.
Required Qualifications
- Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
- 2+ years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.)
- Self-directed learning, problem solving, and researching of system issues.
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
- Previous experience in systems integration.
- Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
- Detail-oriented with strong data management skills including experience using Excel and Data Loader.
- Understanding of Salesforce CPQ and its processes
- Partner Community experience a Plus (Salesforce, Allbound)
- Experience with Sales processes (pipeline management, territory management, forecasting)
Preferred Qualifications
- Salesforce Administrator or Platform App Builder Certification
- 2+ years experience as a Salesforce Administrator
- Familiarity with agile software delivery methodologies and working as part of an agile team
The salary for this role is between $75,000 - $90,000 per year + bonus
ABOUT EXTRAHOP:
ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.
ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response.
OTHER BENEFITS:
Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!
To learn more, visit www.extrahop.com or follow us on LinkedIn.
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