German Customer Support for the Leading Booking Site - Remote In Greece at Mercier Consultancy MD

Description

Join Mercier Consultancy MD as a German Customer Support Representative for the leading booking site, where you will have the flexibility of working remotely from beautiful Greece. This position is perfect for individuals who are enthusiastic about helping customers and are looking for an opportunity to work in a dynamic online environment.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to bookings, services, and platform usage.
• Handle customer complaints and issues efficiently, aiming for resolution and customer satisfaction.
• Document customer interactions accurately in our CRM system for tracking and quality assurance.
• Work closely with cross-functional teams to ensure seamless service delivery and enhance customer experience.
• Stay updated on product offerings and booking trends to provide informed support and recommendations.

Requirements

• Fluency in German (spoken and written) is required; knowledge of English is beneficial.
• Previous experience in customer service or support roles is preferred.
• Strong communication skills and a genuine desire to assist customers.
• Excellent problem-solving skills and a proactive approach to challenges.
• Familiarity with customer service software and CRM systems is a plus.
• Able to work independently in a remote environment while ensuring active team collaboration.
• A passion for the travel industry and a commitment to providing the best customer experience.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...